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hello there, can someone please tell me where to find the telephone config so I can enter costing for reports. I found it once and it did run for a while. My nightly report hangs for some reason now and I want to start from scratch. System was reinstalled without backup

Hello everyone, I just had to have TM” 3.20.10.94” reinstalled. One of the problems I’m having is that when I build a phone and do a verify I get a message back that it can’t find the CPND data block (SCHO949). I did take some print screens and in the sys properties, customers properties...

Has any one got Safari to run with Terminal manager? I get a flash of the Option 61 field in the add window,then it's gone.

Hi every one, I have not done this before and something went wrong. I had someone record two messages for an ACD that have recordings on them. I didn’t read anywhere that only one recording at a time, so when I assigned the recording this morning to channels 3-4 where the second recording...

Has anyone know which phone build I should use for a voip-500 talk a phone.

Hi all I've built an acd that points to an application with a menu, which works fine. What I need help on is having it go to a VM after hours and weekends. What happens now is that it goes to an attendant after hours. Should I have the acd point to a VM with NCFW or add day and time blocks to it?

Hello to all! I seem to be having a problem with the web interface of TM. I had a tech. here and if we plug a laptop into the E-lan things work fine. When we put it on the lan some of the functions don't work (cpnd) He seemed to think that it is something wrong with my network. If that were the...

Hi all I have built an app and tested it. the problem I have is that it rings 4 times before the app starts up. I need this to pick up after the number is dialed or after the first ring. From old post I got two answers. Build an ACD and point it to the app number and the other is to build a...

Hi, I want to allow the helpdesk line to be forward to a cell phone on the weekend and after hours. I would like to use the revert option instead of an app or relying on them to forward each night and Friday’s. I'm getting an error message of "The DN specified for 'Revert DN' is restricted by an...

I wanna upgrade mycallpilot server to 5_0_41_142. Does anybody know the server requirements for this version?

Hello all I've got a few questions about the cs1000 version 5.5 with ip andand e911. 1. I looked at the vids on utub, while I only have to send the alert to our local security group who then calls the outside ( thats the way they want it )will still have to set-up the channels for the local...

I came back from vacation and tried to compact and repair the database. I get the message that file cdrd001.mdb could be open. I rebooted TM (version 5) and tried again (which has worked in the past), but got the same message. There is plenty of room on the disk. And as far as I know there is...

Hello all Just started working with Reporter. I ran a report “Top Users of storage Report”, there is a field that has “Storage Used (Fax Pages)”. I’m fairly sure that we don’t have this option. First thing, what is being stored and second why? thanks guys

Got a strange problem. It seems that the key tone volume has somehow increased. Is there a way to lower this on the switch? Seems to be on 2616 mainly so far when entering voice mail.

Does any one know if you can tie to a NTP server with the CS1000. I tried doing a search on it here and it does not seem to be possible.

Well first things first. I have an ACD sup. that wants her main line to appear on the default screen on a 3904. At the moment it is on 6. I tried to switch it with 5 by moving OBV to 6, and got a message that OBV was a non-trace number. She also want to have the message waiting lamp light on...

Well think I've done it. I was asked to make changes on a ACD set. So I went and outed it and found out when I went to put it back with the changes that it would not accept it. I had printed out the set from TM and didn't check beyond key 2 and just started adding the changes. Need to get this...

Hope someone can help. facilities has got them selfs Motorola mc55. I have gotten our Cisco 1252 to work but I still nee the 1232 to work. what I need is to find where in the command line I would set "no mobility network-id ##" to enable talk. and no bridge-group ## port-protected. We have more...

Hi all Just a quick ? I have been asked it is possible to add a local set or two to a conference call that is setup on the outside to one locally? The set is a polycon analog with confer. Capabilities. thanks

I need some help on how to make an announcement repeat back to the main announcement after the user has made a key selection. I keep getting a loop message.