Search results for query: *

Have an IPO in BASIC mode that uses a system password to set Night Service. They also have a number of extensions in the Night Service Group. In order to make an external call from an extension in the Night Service Group you are required to enter the system password. Unfortunately there are...

When a system password is used to set Night Service and there are several extensions in the Night Service Group - you are required to "enter" the system password before you can make an external call. Unfortunately, there is nothing in the manuals about HOW to enter the system password - so you...

Has anyone run into this issue? Basic mode R9.1.7 system. Cannot change line ringing from immediate to no ring and have it work on any extension. Tried setting the lines to delayed ring - saved config. Reprogrammed to no ring - saved config. Tested - they still ring immediately. Tried a...

Customer is a busy restaurant that had a Partner system with ASA. They want to replicate what they had for incoming call handling. Tried putting them in PBX mode. Initial incoming calls were routed calls to a hunt group with several extensions as members. Set-up overflow after 15 seconds to...

Customer has Nextiva SIP trunk which works fine. Trying to forward after-hour calls to their answering service. Set-up a short code (#101) to access SIP ARS and dial the answering service number. Tested dialing the short code internally - and it works fine. However, when I set-up a dummy user...

Is there an easier way to place a "live" call on a DF160 portable in Park Slot 1 - other than the following: Create a shortcode - say 301 - to Park a call in Park Slot 1. On the D160 while on a "live" call - press More, Trsfr, 301, Trnsfr, YES - to Consult - then hang-up. It seems like a very...

Is there any easier way to place a "live" call in Park 1 - then the following: Create a shortcode - say 301 to Park a call in park slot 1 While on a live call on the D160 - press More, Trsfr, 301, Trnsfer, YES to consult - then hang-up. Pressing the above 6 button sequences just to park a call...

We have been having a lot of issues recently with "ghost" ringback on analog trunks connected to the newest ATM4U and Combo cards. Have tried playing with the gains and impedence to no avaial - except to maybe delay the ghost calls for a few more seconds. Have a system today with all 6 trunks...

IPO 500 V2 R7.0.36 in Partner mode. The date and time on the phones is correct. The date/time stamp in Embedded Voicemail is off by 7 months and 9+ hours. Tried cold booting the system - no change. Tried shutting down and restarting the memory card - no change. Tried a cold boot that...

I know VM Pro can do a lot - but I question whether this is possible. Customer has an Intertel phone system. Incoming calls via DID ring at specific extensions. If the call is unanswered after x rings, it is automatically placed in a specific Park slot - and a page call goes out at both...

I thought that IPO R8.0.18 was supposed to fix the issue of upgrading from R7 within the 90-day entitlement period. Have a system with VM Pro that was upgraded from R7.0.27 to R8.0.16. Everything seemed fine until the system got to within 1 day of the 90-day period expiring. Now the VM Pro...

I thought that IPO R8.0.18 was supposed to fix the issue with R7 systems upgrading to R8 within the 90-day entitlement period. The system has VM Pro - and the licenses today showed up as "dormant". I upgraded from R8.0.16 to R8.0.18 to fix the issue - and the licenses stayed dormant despite...

Anyone out there try connecting a military DSN trunk to IP Office? I have one connected as a regular analog line trunk. The receptionist has a line appearance button for the trunk. It works for outbound calls and she can recieve calls from the local base on that trunk - but external (to the...

Has anyone heard of this handset problem? 6416 D+ sets on IPO 406V2 running 5.0.24 Lift handset - get dead air - to either dial out or answer a call. Speakerphone Mode works fine - for both. Program a Headset Toggle button. If you press Headset Toggle - you can answer an incomming call and...

Has anyone out there been able to get the database functions in VM Pro to work - or is this just more Avaya hype - backed up with no credibility? Tom Daugirdas, President STCG, Inc. stcg.com

IP 500 4.2 (14), VMPro 4.2 (27). Simple setup using Test User Variable and corresponding shortcodes to set AA Day vs. Night modes (Business Open/Business Closed). This is the 3rd customer - where dialing the shortcodes to manually open and/or close the business fails to work reliably...

This one is for any ex-Tier 3/4 Lucent/Avaya engineers. Have a large (3-cabinet) Magix/Legend system running Magix R4,V7 - with an R4 Merlin Messaging. Merlin Messaging does spordic "warm" resets during the workweek - interestingly NOT on weekends. Can happen several times a day - skip...

Trying to default an IP Small Office via the DTE port. Get to loading 70% of the IP401 bin file - and the process chokes - and goes back to a multi-sector erase - repeats the load attempt - and chokes again - ad nauseum. I am using Manager 4.15 and using the IP401 bin file. Should I go back...

IPO 500 4.2; VM Pro 4.2 - is there ANY way to have Music-on-Hold (rather than ringing) play to the caller while they are in the process of transferring to a calling group from the autoattendant?? Have tried everything I can think of - and can't get it to work - including turning announcements...

Is there any way - short of changing User names in Manager - to get Dial-By-Name to work off of the the 1st 4 letters of the first or last name vs. having to keyin the entire first and/or last name?? Tom Daugirdas, President STCG, Inc. stcg.com