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My ACS Rel 6.0 has the "Super Auto Dial" feature. That's where extension 11 dials Last Number Dialed at 6am, even if no one is in the room. I can't find the feature documented in the ACS instruction manual, so I can't figure out how to turn it off. Apparantly "Super Auto Dial" only works on...

A brother-in-law has a working DirecWay DW6000 connected to an Apple Mac. I bought him a DI-524 Wireless Router, to allow connection of 2 other computers in the house. I had limited time, and couldn't get it working. Now, I am remote and need some advice to get it all going. The Mac was...

As we know, Partner phones use 8-pin jacks, yet only 2 of the 4 pairs of wire. Many of us run CAT-5 or better wiring, for flexibility, even when used with Partner phones. With two of the 4 pairs "wasted," it's sometimes tempting to double-up. I found that the easily-purchased Radio Shack...

I'm considering switching my fax service to Faxaway. They offer inbound fax to email for $1.00 a month, and outbound faxing at 10c/minute (less than 10c per page) to domestic locations. Outbound faxes originate from one's email program, sent to faxaway.com, where they are translated to fax...

I'll be doing another version of the Partner Overview document soon. For those that haven't seen it, it illustrates the history of Partner, describing all the modules and phones, and compares features between releases. The next version will include information on ACS release 7, the new phones...

I need to give up my laptop, with which I've been doing Remote Partner ACS Administration. The laptop has Avaya Remote version 6, and a built-in modem of some kind. It works just fine. From a local extension, I can dial "76" into a Rel 6 ACS, connect, and administer. Before letting go of the...

A doctor friend wants to replace his Partner Plus with Partner ACS when he moves, but his sales rep is trying to talk him into an NEC Aspire S system. The sales rep claims: Bigger voicemail longer warranty voip switch Desktop programming thru computer auto last number redial listen to...

While wandering around UCSF Hospital (as a patient), I was inspecting the visible wiring. We all know that Cat-5 and friends must be run carefully, to avoid messing up the signal quality. It isn't enough to use the right wire; we have to avoid tight bends, tight straps, staples, etc. How about...

I'm looking for someone who has experience installing in medical offices for a job in Palo Alto, CA. Job may include during-construction office wiring (for voice and data), Partner ACS purchase & installation, instruction, and on-going support. Customer move is in approx 9 months, but he wants...

Partner ACS is a little bit strange about displaying Caller ID logs. Answered calls are treated differently than unanswered calls. In a SOHO environment, ideally, all phones should show all calls in the log, but the ACS manual says only one extension can show all calls. I have one phone (ext...

Ignoring the sales literature for a moment, how are people really installing VoIP systems in small and medium offices (up to 200 extensions)? These questions are addressed to people with real-world experience, please. Do you really have engineered networks for the phones, independent of data...

Attached to a Partner 34D system phone, I have a plantronics headset which has a dial pad on the amplifier. If I dial from the Plantronics dial pad, calls go through correctly, but the system phone displays extra digits. For example, if I dial 1 800 325 3535, it might show on the display as 1...

I have a Microsoft optical mouse, connected via the included USB-PS2 adapter into the PS2 mouse port on a recent model computer running Windows 2000. After several days of operation, the back button stops working in all applications. Unplugging the mouse and reconnecting it solves the problem...

As some of you recall, I've posted a guide to Merlin systems, ranging from the original classic of 1984 to today's Magix system. If you haven't seen it, you can look at it at: https://home.comcast.net/~john.shelton1/Merlin/Overview_Merlin_Phone_Sytems.V5.PDF (Yes, I mis-spelled Systems.) The...

I'm considering Vonage for home telephone service. Have any of you been using Vonage, and willing to comment about voice quality and service reliability? If you are using comparable services (8x8, Lingo, AT&T's new IP), I'd be curious about your experience, too. Thank you.

Customer wants to upgrade ACS system from Partner Mail VS to Partner Messaging. Due to lots of messages still residing on the old PMVS, the upgrade is delayed. Carrier has 2 spare slots. Can I install new PMess module in spare slot, cut-over to it by updating the port assignments, and tell...

My Microsoft optical mouse (wired, USB to PS/2 adapter) seems to forget how to run the "back" button every day. Normal left, right buttons and scroll wheel keep working. If I unplug the mouse, wait a few seconds, then plug it back in, it works again. I'm guessing it's a hardware...

Thanks to good feedback from others, Release 3 of my Partner Overview document is now ready. It corrects some problems from the previous release, and adds considerable new information, including a good comparison of Avaya's current SMB offerings. I added more information about accessories, and...

Anyone with experience using Partner Messaging (R6) and the associated software to transfer .WAV files to an SMTP mail server? I'm curious about: (a) how difficult to get it going, and (b) how is the quality of voice mail files once transferred to a PC, and (c) how happy overall are you with...

Does anyone have a Partner API card in use? Is there a manual available online? (Not at Avaya.) I'm curious about the details of what gets logged to SMDR with the API card installed.