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With the latest patch to my CM7.1 ASA will no longer run Scheduled tasks if the CM is not already logged in. So if you specify the task to disconnect when done the next one (in my case is an hour) will not run. It will stay in Connecting for ever. Ticket with Avaya SME states ASA is at End Of...

I need to send the extensions caller id only on a few extensions. Playing with pub-unk numbering table yields no Joy. All extension send Main Listed number. I need extension 1234 to send the whole number Instead of (NPA)NXX-XXXX I need to send (NPA)NXX 1234. The trunks in Question are SIP...

I need to give Help desk agents ability to change Voice mail passwords. Anyone have a way to create a AAM login to only allow only password resets? Thanks in Advance ED 1a2 to ip I seen it all

What a Tale of galloping Woe!. Using a CD Player Slowly giving up the ghost. Trying to load a WAV file to an Announcement Board on my media Gateway. Loading the files using ASA takes about 30 minutes to load. When I restore the WAV File to the announcement is reports complete then another 30...

Hello All: My company wants to give my Help desk agents access to reset voicemail passwords. Has anyone created a way for the end user reset a forgotten voicemail password? Thanks in advance ED 1a2 to ip I seen it all

I am test driving a windows 10 PC and when trying to run avaya softphone I get A Certificate not loaded message. The station is a SIP extension that works on Win 7 Pro Copied all settings with no joy. Anyone have info on this? Thanks in advance ED 1a2 to ip I seen it all

I am testing SIP hand sets for the Call center. I have a headset and when a inbound call comes in on a bridge appearance I press headset button and the set picks up my main line giving me dial tone. I tried every setting with no joy. When the Set was H323 the head set button picked up the...

Just upgraded a Laptop And when trying to pin a app to start it does not show in the start screen. When I try again I only get the unpin from start. Anyone see this before and have a fix? Thanks in Advance. ED 1a2 to ip I seen it all

I have agents with two skills 10 and 15. Each agents top skill is 15. If there are two calls in queue one 10 and one 15 the 10 skill is answered first. Why is this? Should the 15 be routed first due to the agents top skill is 15? Do I need to do something to get the 15 skill as first...

I have a real time report that runs on multiple PC showing real time agent states. This report runs all day. On two users the report freezes then becomes not responding. I can't recreate the issue. Anyone have a place to start in troubleshooting? Thanks in advance 1a2 to ip I seen it all

Anyone have this issue and a fix. Thanks in advance ED 1a2 to ip I seen it all

Seeing that Beepers are going the way of High Button Spats has anyone been successful is getting crisis alert to sent an email or text. Just asking Thanks ED 1a2 to ip I seen it all

New to SIP! Assigned bridge appearances but they don't work inbound. I can complete calls outgoing. Did I miss something? Thanks in advance ED 1a2 to ip I seen it all

Hello Again. I currently monitor 14 systems around the world. The ASA will poll the systems every hour for trunk outages and alarms. When a trunk goes out of service the message and Email just gives the site name and trunk group number: Out of service trunk warning for Voice System: 'Hong...

Using Windows 7. Get this error on station login. Login Error Your attempt was unsuccessful due to unknown reasons. Please refer the troubleshooting guide or contact your system administrator. Any ideas Thanks in advance. ED 1a2 to ip I seen it all

Hi All; I need to add a skill as a 2 to an agent at 7am and remove the skill at 8am. I tried to script it but it don't change the agent. I can change it manually but the script doesn't work. Am i missing something? Any other witchcraft out there that can help. Thanks in Advance ED 1a2...

I have an: Operating system: Linux 2.6.11-AV28 i686 i686 Built: Apr 18 14:13 2008 Contains: 01.0.414.3 CM Reports as: R015x.01.0.414.3 CM Release String: S8500-015-01.0.414.3 FTP backup run every night. On occasion the first of 3 steps fails...

This is a program running on my PC that integrates with Avaya Meeting Exchange. Does anyone know how to add operator log in's I currently have two op1 and op2 I want to add another. Thanks in advance ED 1a2 to ip I seen it all

Where does one go to find the Avaya Recommended boot schedule for the Following Avaya Products: CM, AAM, Meeting Exchange, AES Session manager, System Manager and CMS. Sounds like make work to me! Thanks in Advance ED 1a2 to ip I seen it all

I am trying to get a call from a vector to a external Bell using priority calling. Has anyone got this to work. I get and errors route to step fails. Thanks in advance ED 1a2 to ip I seen it all