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Bought an S8300B off Ebay, it came with no RAM planks installed. If anybody has a similar media server, could you please take a quick look at what kind of RAM this thing has? Can't find anything definitive in Avaya docs except that it should have 2 x 256 MB DIMMs; no type info though. Regards...

Colleagues, If anybody have software disks with CMS R9 or R11 - Solaris 8, IDS and CMS software itself - and wouldn't mind sharing it with me, I would really appreciate that. Nothing illegal involved, just inhumane scientific experiments in the name of greater good. :) Regards, Alex. Regards...

Dear colleagues, I happen to need CMS R9 based on Sun Ultra 5 machine. What's the best place to go looking for it? Ebay doesn't list any. Regards, Alex. Regards, Alex. My Avaya blog: http://avaya.dwalin.ru

I wrote two posts in my Avaya blog, summarizing my experience with BCMS in small call center environments. Thought someone might find it useful. :) Part 1, Real Time: http://avaya.dwalin.ru/2010/03/bcms-reporting-for-masses-part-1-real-time-statistics/ Part 2, Historical...

anybody need a presales expert fulltime? drop me an email if interested, dwalin at dwalin dot ru.

hello everybody, my customer wants to use selective recording by extension numbers. one day one batch of agent extensions are to be recorded, next day second batch and so on. simple enough. problem is, there is no "participant station" option in rule filter drop down list. there are a lot of...

colleagues, got a real strange one here. i'm now installing a new s8730 cm5 system, high availability with duplicated ipsi boards and ethernet switches. the problem is, ipsi in cabinet A can't get ip address from either of the media servers, while ipsi in cabinet B works fine. swapped 'em, same...

can't find solution myself. customer has 8.9 system with avaya integration, after cls restarts and some time is passed the integration log window starts showing these records: 15/11/2007 16:40:43:203 - Unnamed SafeTab.Put:Table is full. 15/11/2007 16:40:43:203 -...

as i can see, finally avaya gave up. according to preliminary infomation, they plan to include msp rtu with any new or upgraded cm 5.0 system. whooaa. :)

i'm struggling with it in my lab, can't make it work. did all according to installation guide, created cti interface, connection manager and observer, everything green but it doesn't want to register cmapi extensions on the switch. observer log window is blank and it seems that nobody tries to...

colleagues, are there anybody with ct for siebel experience? we have some strange problem at one of our customers' sites. there is s8300 cm3 switch, aes 3.1 and ct for siebel: driver version 2.0.1.7, applications version is release 1.1, version 1.0, service pack 1, db version is 1.1.000...

hello guys, i'm stuck on this one. setting up a new from-the-box ir 2.0 with voip channels only, no ds1 on this one. installed voip package, installed latest patches, all right. assigned a voice card, filled in all the parameters. started/stopped voice system. assigned phone numbers and...

by the way, cce 3.0 came out last december and along with other changes they made so that cce call routing server is not licensed any more. it means that if you have definity with avaya ct (or cm3 + aes with enough tsapi basic licenses) you can download cce disk [link...

here's the psn: http://support.avaya.com/japple/css/japple?temp.documentID=302707&temp.productID=136527&temp.releaseID=282185&temp.bucketID=162024&PAGE=Document

now there's a tough one (at least for me). one of our customers wants to switch its call center to 24-hour operation. they care a lot about service level figures and want to divide day and night service levels somehow, so lower nightly figures do not affect daily operations. now, i strongly...

faq690-6418, please read and share your opinions. maybe there's something worthy to add to this that i didn't know or just forgot?

hello people, can't find a default login (craft?) and password for oam administration on aes 3.1 software. in 3.0 the standard craft password worked, but not in 3.1. :(

a warning to all: using moh off announcement board may give unpredictable results with any tsapi cti application. the problem is, when an agent (or an user) puts a call on hold (or transfers, conferences...), system sends a csta delivered event with announcement extension number, regardless of...

hello colleagues, got a crazy one here. in cm3, it became possible to play music-on-hold off announcement board. it is defined as an announcement of integr-mus type and plays okay. but there's a little catch, as it appeared: after an agent puts a call on hold, cm sends a delivered event with...

here: http://support.avaya.com/japple/css/japple?PAGE=Document&temp.productID=291687&temp.bucketID=108025&temp.documentID=292038&temp.selectedRelease=291691 it's a very convenient (and new!) piece of software that combines an ftp + tftp + http + https servers, work as a service in windows (!)...