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For my sins I've been given the task of crawling through a pile of Avaya end-of-sale notices. And just to prove that Avaya has always been a fun factory, I just came across a hoot in the end-of-sale for IP Office DL120/R210 servers (https://download.avaya.com/css/public/documents/101008944)...

This rare issue in thread940-1817765 occurred again for another customer and this time we were able to find a better solution that didn't reset all their Voicemail Pro preferences, so a useful one to file away incase it ever occurs to one of your customers. Summary: In the Windows client for...

For those who may be having Workplace APN issues, the solution note Avaya posted last year has just been updated. See https://support.avaya.com/css/P8/documents/101083297 In summary: For 11.1.2 systems, change the System | Avaya Cloud Services | Account URL to accounts-ipo.avayacloud.com. On...

Just a heads-up that some installation on February 19th or later may be a bit more scary than usual. This affects things other than just IP Office software, for example ASBCE. It seems that the certificate Avaya have been using to sign software builds for the last few years expires on February...

Guys, please don't reply to the spam post, just report them. By replying, you just cause them to reappear in the new/unread status, forcing us to have to open it again to return it to read status. Effectively spamming us with spam we've already seen. Just report it. Stuck in a never ending...

For those concerned, versions of software with log4j security fix are now on the avvaya support site. Stuck in a never ending cycle of file copying.

I have a very simple XML: <?xml version="1.0" encoding="UTF-8"?> <nav title="Containerized IP Office J100 Series Phone User Guide" homepage="Introduction.html"> <nav title="Introduction" href="Introduction.html"> <nav title="Important Safety Information"...

Well, occasionally you find something that Avaya has done that is actually quite useful. Tucked away in the IP Office Security document, a little nugget on how to log barred calls in SMDR. SMDR normally only includes calls that have been connected. So calls that go directly from the incoming...

I've drive myself mad trying to find the spec for this server in any Avaya or non-Avaya docs. Main query is the default hard drive or drives. Does anyone know if it comes with 2 drives in a RAID pairing or just 1 hard drive? Stuck in a never ending cycle of file copying.

Probably most or many of you are already well ahead of me on this, however, here goes. Having recently had to support the addition of a few J129 phones to the system, the differences between them and the other phones (9600s and J100's that use CCMS signalling from the IP Office) is glaring...

Small thing I learnt yesterday from some IP Office gurus. Can't find it in the manuals so might be useful for some. For a Meet Me conference, it is possible to define the hold music that will be heard by the person who starts the conference whilst they wait for others to join. With short code...

A while back I played with the new Ring Tone Override features. Basically they allow you to change the ring tone used by 1400/9500 phones when receiving a call from a specific incoming call route or hunt group. Well, apart from the feature being poorly documented, I just learnt that you can...

Added an FAQ for converting pre-recorded messages for use as mailbox names, greeting and announcements for embedded voicemail. See http://www.tek-tips.com/faqs.cfm?fid=7704. Stuck in a never ending cycle of file copying.

Just read an Avaya product support notice (https://downloads.avaya.com/css/P8/documents/100178036). Seriously affects adding any 1600 Series phones on any pre-Release 9.0 systems. Basically 1600 series phones with 1.33/1.34 firmware don't react well to be downgraded to anything lower. New...

This came up the other week but I can't be bothered to search for the thread. 1) The Speed Dial button function only works for buttons on M- and T-Series phones. Seems silly to me but that's the way it is. 2) However, the Speed Dial short code action works for any phone. So for example, for...

Has anyone here experience of setting up the Microsoft Lync integration. The Avaya manuals are vague in the extreme. The user guide hints at one-X Portal for IP Office being needed, which is confirmed by Technical Bulletin 150. Basically at the moment I'm trying just to understand the...

I've updated Server Edition components using DVD and by uploading individual RPM files - no problem. But getting repositories to work is proving a pain. Using a web directory full of the RPM files (IIS or Apache) doesn't work though the folders can be browsed no problem. Suspect the only...

The future is uncertain, we all know that. Known knowns, unknown unknowns, weather forecasts and all that rubbish. However, the following from the footer of recent Avaya press releases is starting to push the boundaries of "we don't know what the future holds" to new limits. But at least its...

Maybe its a translation error http://www.avayausers.com/showthread.php?t=27562

Almost as good as Russian CTI coffee machines... http://www.crosstelecom.com/mythbusting/mythvideo/phonerage.html