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Hi, The time on my CMS reports is 1 minute behind that of the switch. The time on the Sunsparc from Unix is hours of a difference, so I can see the time isn't coming from the unix box itself, but must be sync'ing from the switch. How do I changethe time on CMS to reflect the switch time. or...

Hi, Using CM 4.0.4 on 8730's Tried to duplicate a vector and got this error message: - "Native name should be specified for Script Tag " I got this using ASA and suspect it's a Linux error message, but does anybody know why I got it and what it means? I tried duplicate vector 106 and...

Hi, If I run the following command to look at DSP resource usage. Can someone tell me how to read it, or how to convert the erlang readings into % resource. Basically I want to know how much DSP resource I am using. list measurements ip dsp-resource hourly 1 Switch Name...

Hi, I have an auto callback button on my phone, but it doesn't work, so what am I missing. I tried using the FAC code as well, but I just get the engaged tone rather than confirmation tone. Any ideas. Such a simple function, but I'm obviously missing something here!!! Thanks [Started on...

Hi, I have a manager who wants his PA to screen his calls. That's fine, I can use coverage paths and bride-appearances etc. to do this. However, if the PA is at the photocopier for instance, the manager wants the calls to go to a wireless phone that the pa carries about with them so that they...

Hi, I have a centralised solution, main 8720 servers in location A (CM4) with G650 gateways in location B. I have a vector that needs to dial out via PSTN. How do I get the vector to choose the trunks connected to site B, rather than doing an international call via site A trunks. Is there a...

Hi, I have a TN556D BRI Card that I'd like to use for video conferencing. What do I need to do. What station type and parameters do I set. How do I get more than one channel to answer if it's an incoming call to our video kit. Do i need a hunt group or bridge the stations. Any help much...

Hi, I have created a user-profile (number 69) and assigned every permission I can find to wm, so that this profile has essentially full writes to do everything on the switch. It doesn't allow you yo busyout a station. You only get busyout mis. What do i need to do to provide busyout...

Hi, I have the following alarm on CM4. I don't have 02D carrier, it doesn't physically exist, so how do I tell CM this and hence resolve the alarm Port Mtce On Alt Alarm Svc Ack? Date Date Name Brd? Name Type State 1 2 Alarmed...

I was on the understanding that the agent that had waited the longest in auto-in would get the next call. This is no longer happening since I moved to CM4. Where is the setting to make sure that whoever is waiting the longest since the last call gets the next one. Thanks for your help Derek...

Hi, I have 8720 Servers using CM4. I backup to the usb attached Flash drives. How do I access these drives from the shell, or can anyone tell me the path on the servers to where the backup tar.gz files are stored so that I can manually copy these files to another location on the network etc...

Hi, Is it possible to change the time-out for the dadmin login on CM4. I'm fed up coming back to my desk and having to log in all the time. I relaise it's a security feature, but I'm too used to being logged in for ages when I used V.11 software Thanks [Started on Version 3 software 15...

Hi, Is it possible on CM4 to call-forward a login id to a mobile. I know you can set a coverage path, but this relies on the administrator to activate/deactivate it. If i use the call-forward button on the station it only forwards calls made to the station number not the login id number. Any...

Hi, I need to identify 100 stations. Is there a way to use a FAC to bring the extension number of a station up on the the phone display. I know I can call another phone and see what number comes up; but I have 100 that I need to look at, so it would be easier if I can find out from each...

Hi, I have the following alarm: - 02D00 POW-SUP y MAJOR y 04/28/14:01 00/00/00:00 This relates to a power supply in Port 2D of the G650 stack. My problem is I don't have 02D (never have), so why is the alarm being generated. I have 01a,01b,02a,02b,02c only...

Hi, We just migrated from CM1 to CM4 and now when we receive multiple pages on a fax machine, only approx half the pages arrive before we get an error. I've tried setting the station type to 2500 and also K2500 but same results. It's not the fax machine that's faulty, used different fax...

Hi, I know there's been posts in the past and I've read them all. However, I have the latest version of firmware, every other IP phone works, 1616, 4620's, 4630's etc. I'm using CM4, but these 4690's just say Discovering and wont register with the server. I've tried using fixed ip addresses...