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I've just installed IPO v11 and set it to demo mode with the demo config. Installed the latest One-X communicator from PLDS and set it to H.3232 and server IP When I log in it says "please wait while one-x is launching" spinning wheel stops and then the app just closes. If I put the wrong...

I've built a small home lab consisting of (5x licences) SMGR v8.1 ACM v8.1 ASM v8.1 SBCE v8.1 All the main elements are ok and talking but the G450 will not register with the CM, it's a G450 off ebay so assume I need to install a ID cert but not sure how, can anyone help?

We are looking to put out some handsets to be used at first aid points etc. Looking at a red (not avaya) SIP handset that will autodial a number when taken off hook. Created a profile for it in SMGR with communication profile password, communication address = 'Other SIP' and session manager...

Avaya 8.1 using Workplace v3.32(latest) and AADS for config Created a test screen pop name=google,trigger=INCOMINGRINGING,triggerOnlyForVDN=1,vdn=70555,type=EXTERNALBROWSER,url=https://www.google.com/search?q=<m>; added to AADS dynamic config in the SCREEN_POP_LIST section (without the quote...

We have a number of units that the press office use for radio interviews, they use an ISDN2 circuit so they can connect to the BBC endpoint and use 64k G.722 wideband voice. Appreciate that PSTN doesn't support wideband but is there a way to emulate ISDN2 using a G450?

We currently have 2x ISDN circuits connected to a R11 IP office system and need to replace these with SIP trunks. I know Avaya Aura so would normally just order the trunks plus SBCs but not sure about PSTN SIP on the IPO Does the IPO have a builtin SBC or does it use the Aura SBCe? As we are...

Looks like the chances of Avaya going into chapter 11 again soon are getting stronger given they have a load of debt maturing next year that they may have problems settling. https://www.channelfutures.com/business-models/avaya-closer-to-filing-chapter-11-bankruptcy-again-report I'm hearing...

We are looking at products for 999/911 that allows members of the public to send video streams back to the control room. One of them can automatically send a text message to the caller with a link to launch the stream but obviously we need to send them the CPN or CLI to send the SMS. Is there...

Has anyone looked at this SBC security product yet. Andrew Prokop seems to be involved (unpaid) and has written about it in his blog. https://assertion.cloud/sbc/ https://andrewjprokop.wordpress.com/2022/08/01/real-time-voice-protection-with-sbc-guard/ Looks like an interesting solution, I...

Has anyone managed to get this working? Have configured the config in AADS for the client to enable RTCP (unencrypted) with the port and destination of the SBC Configured the SIP trace options in SMGR for the session managers. Created a relay on the outside int for RTCP to the inside on the SBC...

Does anyone know of any free apps (on or offline) that will create the 8K A-law WAV files required for (UK) announcements?

We are using the Workplace client for agents and I've been asked if it is possible to view the status of agents via the button module and logout agents remotely via the softphone. There is a FAC code assigned for "remote logout of agent" but I can't see a way of assigning a FAC to a button, do...

We are planning to enable voice recording (Verint) for our 3x contact centres but GDPR now states that an announcement of "calls may be recorded for monitoring and training....." is no longer acceptable. We now have to get and log explicit consent from the caller either verbally or a keypad...

We are currently rolling out the Workplace client via a remote worker SBC but the business also wants to add telephony to the MS Teams client. Avaya Teams calling is rubbish so we are going to explore direct routing but need to understand if we can use both solutions? We have around 2500 DDIs...

Can anyone recommend a cloud/hosted inventory tool for managing circuits/lines? The UK is going through a process at the moment to switch off the legacy copper based PSTN services so we need to migrate all our legacy ADSL, POTS, ISDN and X.21 lines to new services. We have around 3,500 circuits...

Has anyone managed to connect Power BI to the Avaya CMS for historical and streamed reports? Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.

Hi, We've switched over to a new SIP provider and the SIP trunks now have a public IP. I'm seeing lots of hits from public IPs trying to make calls or register and it looks like the SBC is rejecting them but is there a way to block all public IPs on the SBC and only allow invites from our SIP...

I've got the workplace client (win) to register with SM etc ok but trying to add some extra features doesn't seem to appear in the client config file. I have the domain mapped in AADS and the users get added to a group called "AADSUsers" which is mapped in AADS to a config called "IXWorkplace"...

I've noticed in the 3.20 release notes for the (IX) Workplace client on Windows that it says: I can't find any instructions on how to enable the Elite agent features in the Workplace client and the docs I can find say it is only for IoS clients. Does anyone have a link for a guide or has...

Hi, We have an Aura 8.1 system with HA SBCE and SIP trunks and I've just setup a remote worker SBCE for the IX Workplace client. The new SBCE is purely for remote workers and is routed via our internet connection rather than using the SIP SBCEs. I can make a call from the IXW client ok but if...