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Ongoing debate about FXS vs ATA - does it make a difference which one is used for analog?

This is not what I would consider a material problem (depending on whose perspective) but it is interesting technically. I have a group of phones, all of which want to display a common number for both internal calls and external calls. Each person has their own individual DID. Whenever anyone...

I am trying to translate a number to another number when the phone makes an internal call only. For example, my directory number is 8200. When I call Bob sitting at the desk next to me, I want the internal number display to show the assistant's directory number 8000. I was thinking I could...

I have a telemarketer calling my Cisco phone every day. Is there a way, as an end user, that I can program this number myself to reject the telemarketer number? I don't believe there is, but maybe someone has come up with a creative way to deal with menacing calls to an individual user.

What is the impact of shutting down CIMC in the middle of the day to upgrade firmware? I can't find anything that would indicate it's a bad thing but...someone may have had a different experience. Thanks!

I have a dial plan question. If you have a dial plan with the last 4 digits all over the place - e.g. you have some that start with 9, some with 0, etc. and your access code is 9, would you do a 7 digit dial plan because their NXX is consistent (ie the NXX is 5XX or 4XX for all DIDs) or would...

We have call centre agents that use EM. When I upgrade, I know I have to disable extension mobility services. Does that mean agents will be automatically logged out, or no agent will be able to log in (logic says the latter but this is Cisco)? I don't really understand how that works since...

I have 2 greetings for a call handler - one for open and one for closed. The open greeting has a day time schedule and the closed plays after hours. My problem - I have a certain set of options for the day but want different options for closed hours. For example, in the day press 0 to reach...

I'm curious to know if anyone has deployed IP communicator en masse? If so how did you deploy it to users who *likely* did not have admin rights on their machines? How were the user settings configured? (user or administrator?)

I have a user who does not want her DID to be shown outbound but name is ok. I have tried a SIP profile but that ends up showing as anonymous (the caller ID blocking field is set to On but anonymous call block field is set to off). This is only for 1 user not many. Is there something in the...

Inbound faxes are failing and I'm at a loss as to why. I see a "CC_EV_CALL_DIGIT_END" event in the debugs. I've attached the debugs - I ran debug vpm all, debug voip ccapi inout and debug fax relay t30 all-level-1. If anyone has suggestions, I'll try...

I have a 2911 with fxs ports. I want to limit the fax rate to 9600. Can I do this on outbound pots dial-peers? I know I can do it at the fax but setting it to 9600 doesn't seem to work. I hate faxes!

Do jabber persistent rooms disappear if they are inactive for a certain period of time?

I have a customer with a Dell powerconnect 5548P switch. It is a POE switch, 802.3AF compliant switch. The KEM module never gets powered. Does anyone have this switch and did you have to buy a power brick for the KEM module? Cisco's documentation isn't clear on the exact power requirements...

Users didn't want to edit the dial for an outbound call so I added a transformation pattern. Now when calls come in, I see 91XXXXXXX. They don't want to see the 9. I'm unsure of how to strip the 9. Any suggestions?

I've created a new application/script/queue in UCCX. During testing, I noticed the agent never goes into reserved or talking state - only from ready to not ready. The live data never shows a call being taken by the agent either. Has anyone encountered this behavior before? Also, is there a...

In Finesse 11, an agent logs in and sees the below error in the reports section. They can still make an outbound call, but the reports that show their statistics produce the error. User does not have sufficient permissions for entity: 76D9649010000140000000810A4E5E6F (minimum permission...

I have 1 call handler but business hours vary by day. Is there any way to set this type of schedule in Unity Connection (version 10.5). I think the answer is no, but maybe I can use transfer rules or something like that to accommodate.

I have recently experienced an issue I've never encountered. I swapped a PRI over to a newly IDENTICAL configured gateway. Outbound calling worked, however, the 1st call would be successful, but after I hung up the call and hit redial, the annunciator would come on and I'd hear "your call...

I installed UCCX 11.0 and when I went to the CLI to start finesse, it wasn't in the list of utils uccx commands. I can get to the admin web pages, etc but not finesse. Did something change in 11? I have scoured through the documentation but have not been able to locate any information. Bad install?