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We have an 81C we are using 3904 sets. Call Center environment. Several users say they "hear" another conversation as they handle their own calls. They cannot talk to the other call they "hear". Not sure but thik i9t maybe an IVR issue. Any help/ suggestions are greatly appreciated...

We have an 81C, all T1 trunks and all phones either 3904 or IP 1120. Lot of the sets set up as acd. User saying they are hearing other phone calls on their sets. These other calls they hear they cannot talk to. This is in a call center environment. Any ideas. Thanks in advance for any...

How to set up Robotics Model 3453C modem for incoming remote access. Has 10 dip switches, cannot get it to answer up. MIKE

I have just been taskd with setting up dial by name on 81C with CallPilot 4.0. Trying to find some decent documentation so I can read. Any pointers or basic steps in the right direction would be greatly appreciated. MIKE

Initial Password on BCM 400 lost during installation. Is there an easy way to reset back to default. MIKE

Can't get the Flash/startalk to work with the Norstar after we changed from 2 digit to 3 digit extensions. VM now shows as ext 236 but when going in to change VM boxes it only want 2 digit numbers. Is there a reset password to will take the VM system back initial start up? Thanks in advance...

Does anyone have a print out of LD 56 tone and cadence tables for A-law settings? Thanks in advance. MIKE

Private lines (COT) we have on the E side of switch. Customer wants the COT auto-terms on the T side (They decided last minute not to go with E1/R2. On E side for NARS all calls except on switch will go to the T side. On the T side then more expanded NARS to deal with outgoing calls. Still a...

Merry Christmas and a Happy New Year's to all. If this did offend you, then tough, I do not apologize for wishing you and yours well. Thanks to all who have been a great help this past year, I sincerely wish you all the best in the coming new year and may God bless you all. MIKE

Succession 1000 (61C) with 3 T1s (DTI). When cell phone incoming to switch get a squelching type noise. Checked different channels on all 3 T1s. Not all cell calls get this but the majority do on at least 4 different providers to include cell calls from overseas. Land line phones are clear...

Installing (new) CS 1000E 4.5 (CALA) software; how do you tell if you need to add patches? Looked at the NORTEL site for software support/patches etc and saw nothing that jumped out at me. MIKE

System has both digital trunks on MG 1000T and analog trunks on MG 1000E cabinets. Using an MRV terminal server how do we make the physical connections for CDR to be picked up on just one PC (using Call Bill) Connection from the system to the MRV and the MRV to the CDR PC. Thanks in advance...

Installing a CS 1000 E, have dial tone and make calls on switch as long as they are on the same expansion MG expansion. On calls from one MG expansion to another MG expansion have no voice pathway. Any hints/clues/ideas greatly appreciated.

My understanding is the RLC is pretty much treated as a Digital Line Card. But you build a TN (data side) to match up or correspond to the VCE channnels on a 1 to 1 basis. 0 is 16 , 1 is 17 etc.,etc. These data channels are the communications links from the RLC to the 9150, 1 per telephone...

Are there any card slot limitations installing a RLC card in CS1000E switch? Or any helpful pointers. Thanks in advance.

I have not been able to "introduce the follower to the leader signal server". Same problem with the MC-32 card. The leader works fine but using element manager cannot get the follower or MC-32 to transfer and save. Any help is greatly appreciated.

Installing Option 11C 4.5. LD 17 for Password change, getting prompts that I cannot find, CDs that came with the switch 3.0. PSWD_COMP (ON or OFF) but cannot find a place change my passwords. Any clues?

Haven't done one of these yet. Need 6 m3904 sets to be used as ACD agents. They will use head sets. How do I set these up with a "log IN" "log OUT" button and each set needs it's own DID number. Also is there a way to keep a running log or report as to when agents are logged in and actively...

Doing a new install (11C or 1000M if you want to be technical 4.5) Can CP applications builder be loaded to a PC and actually build an auto attendant before the system is ready installation wise? Got an AA to build with 5 seperate languages and want to get a head start as I have had limited...

When setting up signaling servers and using a BayStack 470 as my router/hub, I did not find a place to enter a T-LAN IP address for the Baystack. The Leader Signal Server came up fine. My problems started with the Follower and the Media Gateway Card. Using Element Manager I could not add the...