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If I were to deploy & configure a new IPOCC server, could I have the old server running in the back ground just to run historical reports? Thanks Alan

I'm trying to upload a new cert to IPOCC. But no matter what browser I use I get the following. Unable to retrieve the certificate with the given password. Please upload the certificate with valid password. The cert & the password work everywhere else. I have also tried rebooting the server. Any...

Is it possible to report on the percentage of emails responded to within 2 days? Many thanks Alan

I know I am going back 20+ years, but can someone remind me of the default username?

Is it an easy job to move an existing Postgre database to another drive? If so, can it be done using pgAdmin 4? Many thanks Alan

Is there a tick box or command in TTrace that will show which agent has what license (agent or supervisor)?

I am trying to reset the admin password. Using PuTTY & the witness account I deleted the account from the postgre database and restarted the cscm service. I was hoping when I tried logging in again, leaving the password blank, it would ask me to change it. It didn't. Should this work, have I...

Work well in the UI, but when selected in the Web UI they are blank when received at the far end. I have checked the Web UI docs and Textblocks don't get a mention, so I am guessing they are not supported?

Anybody use this for backups and would you recommend it?

I tried editing the daily backup to go to a network share. I tested the connection & updated, both passed. When it came to the scheduled time it ignored what I had configured and backed up locally. If I configure a one off backup to the same network share, it works. Any ideas? Thanks Alan

I enable the browser add-in in desktop integration, which works fine until I sign out. When I sign back in I have to re-enable it, should it have saved or is it working as designed? Thanks Alan

Email comes in with a .JPG attachment, the attachment can be viewed and then forwarded. Email comes in with a .PNG attachment, the attachment can be viewed, but when an agent forwards it IPOCC strips the attachment. Any ideas? Many thanks Alan

I have no issues when I use the BusinessPhone entry, but I cannot import customer emails. I was hoping to keep it simple with the following. Name Email But it comes back with unknown structure of import data 'Email' Any ideas? Many thanks Alan

I am trying to bring back an agent that was previously deleted. All fine until I edit the email mailbox, the system comes back with "the entered address is already taken" Any help would be greatly appreciated. Thanks Alan

The agent status (team - telephony) box is sometimes showing agents available when they are busy. System is on the latest service pack with the critical update. Any ideas? Kind regards Alan

I am getting a random Job Code of 9 in my reports. dbuxton101 posted the same in 2017 but got no replies, has anybody else come across it since? Thanks Alan

Hello Anybody setup a report that tells how many callers pressed 1, how many callers pressed 2 etc in an IVR? Thanks Alan

There was a known issue where the customer history did not update, this was fixed in 10.1.2.1 I have a new install on 10.1.2.2 with the critical patches and the customer history is not updating on the User Interface. Has anybody else come across this and do I need to roll back? Thanks Alan

I try to login to the Web UI and all I get is the spinning wheel and it eventually times out. I stop the Watchdog service and do a repair of the Web User Interface x64 in Programs & Features and it allows me to login for a short period of time before it goes back to the spinning wheel. Could...

Is this possible? Agents log on and are automatically signed into all groups. They can no longer sign themselves out of any group. The system can still sign them out and they can sign back in. I have taken a look in Profiles - Privilages and nothing jumps out. The only place it seems possible...