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  • Users: huddleto
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  1. huddleto

    USB headset opinion?

    Not really an Aspect related question but I'm wondering which USB headsets seem to be the best for call center environments? I work at a small college and our call center agents seem to trash them out after about 6 months and I have to replace them. Am looking for noise-cancelling, comfortable...
  2. huddleto

    1 user, two Polycom phones in separate locations

    Hi all, I'm wondering if anyone has had "issues" with 2 Polycom CX600's logged in as the same user? I have an executive with two offices at separate sites complaining of one-sided conversations on incoming calls where he can't hear the caller but they can hear him. If he calls them back, all...
  3. huddleto

    OTM Telecom Billing System won't open

    thread16-1581862 Help! We have Optivity with an 81C, a 61C, and an 11C configured. We have always been able to run reports on any of the sites but now I can't run them on the 81C location. The Telecom Billing System opens for the other two sites no problem and acts like it will open on the...
  4. huddleto

    500 Port Speed?

    Hello, am at small college with several campuses and have an issue with newer fax machines at site A not being able to successfully fax to site B (or vice versa) where both ends are analog extensions on CS1000 rel 4.5. My predecessor had same issue and never resolved. The sites are connected...
  5. huddleto

    Call Pilot IP ports to open?

    Hello, I have several sites running Call Pilot with users running the Desktop Messaging client on their PC's. My problem is we have webmail enabled via our Exchange server from a public IP address which gets resolved through a DNS server and then passes through our firewall. Some of my users...
  6. huddleto

    MWI not staying lit with CallPilot Desktop Messaging -- Part II

    I've read everything I can find on this forum pertaining to this and nothing has helped. Help!!! A few months ago, I started getting numerous complaints from users about their MWI lights only lighting up for a second or two and then going off even though they had not listened to the message...
  7. huddleto

    Universal Trunk Card

    A few weeks ago, we added another PRI to our 3 cabinet Opt. 11. I had to relocate a universal trunk card from cab 0 to cab 3 to make room for a new T1 card. Before moving the card, I printed out all the TN's for the card so I would be sure to rebuild them right. It moved from 8 to 35. The...

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