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Customer has old system with the ABCD programming structure They need to change the # that dials when they press the Night service button. I can get into Ringing services, but can't find where to enter the number. As an aside, is there any difference between that and just programming a button to...

Customer is running a MICS 7.1, currently with a flash. They have 6 extensions that answer inbound calls, and they want to monitor call times by extensions to determine how quickly each employee is closing a sale. 1. is that possible with a CP150 with call center 2. Can that be monitored real...

T7316s and Mics 7.1 Moved some phones around, and did a set copy for 3 phones. The bottom right button is HF, but the one above it is no longer intercom, it is F987. Anyone ever seen that? How can I get the intercom button back, as there's no F# for it? TIA

I've heard buzzing from the power supply before, but this is loud and is loudest directly above the left line card slot. System is working fine (at the moment). The only think I can think of is the capacitor on the back of the board, but I've never heard a buzzing like that. Any thoughts on...

This msg keeps popping up on a refurbished MICS with 7.1. Google found me this http://searchnetworking.techtarget.com/definition/VTAM but I can't find anything to do with Nortel. Anyone else run into this? Thanks in advance

Client has an answering service for after hours calls. Typically, they'd take off the call forward in the morning, but now has several employees working remotely, so would like to be able to take off the answering service, and forward to a cell phone. Is it possible to change the call forward...

A customer of mine wants to use this with his phone: http://www.cochlear.com/wps/wcm/connect/au/home/discover/cochlear-implants/the-nucleus-6-system Problem is it requires a bluetooth connection to the phone. The company has a MICS, and no desire to add IP (the 1140e has bluetooth built in)...

Given the madness in Paris this past week, a number of local schools are looking to upgrade their panic alert notifications to each classroom. Yes, they do have an alarm system, but there are a limited number of horns, and, given that there is a a phone in each classroom, it makes more sense to...

I've tried the usual suspects, Refurbsupplies, Panaseas etc. Any leads as to where to buy? Part numbers are A0685074 and / or A0737162 Thanks much

Customer is using a dial in conference call provider. After they dial in, they need to press * & pswd to log in, and the conference phone (p/n 2201-16200-601) is not allowing them to do that. The button works, and I can see ***** on the display, but it's not registering with the provider...

Real estate office currently has a 6x16 DR5.1 with startalk mini, and was looking for CID, so we installed a C6. The manager then informed me that they want to have the CID retrievable only on the phone that the caller transfers to through the AA (whether they leave a vmail or not). So...

Dealing with a multi-branch operation where calls come into the central branch, and are then transferred (Xfer, 9, dial number). Problem is, intermittently, the original inbound caller cannot be heard at the branch the call was transferred to. Unsure if they can hear the branch or not. Tech...

Can anyone point me in the right direction? Searched high and low, couldn't find anything online. Thx.

Is there a way to block long distance calls only between certain times on a CICS...can`t find anything on this. Thanks,

i.e. is there a difference between that part number and NT7B08AAAL? Thanks

Have a Call pilot 100 (3.1) with a MICS. The unit has been working fine, and, of course is just out of warranty. 2 LED's on the callpilot are flashing as soon as we cycle power..the 10/100 and the bottom ethernet LED. Can't find what error that relates to. Thx.

Customer has an emergency/guest mailbox (i.e. "if this call is an emergency, press 50, leave a msg and someone will get back to you immediately" It then dials a company cell phone to let them know there's a message). They're having problems in that sometimes the customer can't leave a...

What is the maximum # of voicemail seats you can enable (with keycodes) on a BCM50? ...I thought google was my friend, but couldn't find anywhere. thx.

Is there a way to find out if it's R1, R3, R5 etc. via telset? Thanks much,

We're installing a MICS 7.1 in a motel. Can't get the feature to work, where the front desk can set a wake up alarm in the room. I can get to where it asks for the room number, but it wont let me enter it. I am wondering if the feature has to be turned on somewhere for each ext. number that is...