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We have an extension that when calls are transferred to it it goes directly to their voicemail. The phone is not in DND nor is it configured for forward busy to voicemail. My tech changed extensions and moved it to another port. Same issue. Is there a setting we are missing?

Hi all happy New Year. I have an SL 2100 that rings x111 on incoming calls (POTS lines) and then times out to x111 voicemail after about 5 rings. I put a virtual ringing appearance of x111 on the rest of the digital phones (about 10 total extensions). Here's my dilemma: We added an analog...

Hi all. We are having issues with the voicemail. When trying to access a voicemail box or transfer to it the call drops. When calling into the AA it picks up - no audio. The VMIB all the LED's are solid blue. Memory full LED as well. We do not work Vertical much at all any insight greatly...

I need to set up an extension(s) in the MICS that externally call forward to an external number. No physical phone connected to the port. Is this possible?

Good morning all. I need to backup a call pilot 150. I believe it is 3.1 but I will confirm. Do I need the CD doc and client and does it have to be 3.1 or can it be a lower version? I do not have a CD where is a reasonable place do get it or is there another way to do a backup? Thanks in advance

I have an extension x443 T7316E that if you call it internally it rings and the user can answer calls. If someone calls their office number it hits the AA. If you dial 443 it does not ring and goes directly to their vmail. Any ideas? Thanks in advance for the support!

Customer called me yesterday and said the 'Update' soft key has been on their phone for the last week and wont go away. Any idea how to get rid of it?

I have a DID set to ring one extension. Customer is complaining that it goes to the AA after only 3 rings. How do I bump that up to 5 or 6 rings? Thanks in advance

I have a m7208 extension that when they have a new message it does not display 'Message for you'. I check programming and 'Message Waiting' was indeed set to yes. I tried another phone it did not fix. I deleted the mailbox and rebuilt still not working. Anyone ever see this and any suggestions?

I have a BCM 450 on customer network and I did have element manager installed on a PC it is no longer there. I hit the IP address in IE but it did not allow me to install. Java issue? We installed the latest version of Java still could not install it. any suggestions? Probably the best option...

Hey all. A little help if you don't mind I have gotten rusty with my Nortel. I Have a customer with different departments that utilizes separate Greetings/CCR. A couple questions: A- First one is a strange thing. I recorded different greetings and enabled a couple CCR trees. I did not implement...

Hello All Just created Table 7 CCR 7 for a customer. They want option '5' to just go back to option ) the actual CCR recording. Is that possible?

BCM 450 with mostly digital phones and about 10 IP phones. Twice in last week the BCM 450 lost connection to the LAN so of course the IP phones went down. The IT guy could not ping my BCM ip address. I was not on site so he just ended up unplugging the patch cord from his network switch and it...

I have a BCM 450 R1. Just recently when outside callers get the AA and dial thru to a good extension the Call Pilot prompts invalid extension. It is intermittent. Is there any DTMF sensitivity settings I can adjust? (which may cause other issues?) Or a patch or any other fix? Let me know thanks!

I have a couple BCM 450's still in service. I'm trying to put together a crash kit of sorts. If a hard drive fails can you give me the specs of the drive to put in? I would assume just restoring a backup to that drive will not necessarily be 100% In other words what about keycodes? One of the...

BCM 450 all of a sudden my ASM 8 in the main cabinet shows 'enabling' No dial tone the ports show 'unequipped' I have not been on site yet but I did software disable the card and re-ebable. No change. I then had customer power down the main cabinet. No change. Any ideas? I know it is not...

MICS 7.1 (1) PRI. Received an email from a customer this morning at 6:35 a.m. that when they dialed out they got htis on their display. The still was still completed. What would cause this? Have never gotten this complaint from someone it is a facility with 100 phones. This is a new extension I...

I have a target line DID I need to call forward to another external number. How do I do that? I have tried to forward the ATA2 it is assigned to unsuccessfully

I have an mics I want to be able to feature 4 an extension to an external number. I have done it in the past by pressing feature 4, '9' plus the external number. They do have a PRI and 9 is the code to dial out. As soon as I press 9 after feat 4 I get an error code. Please help!!

I am removing an ASM 8 in an expansion cabinet and replacing it with a DSM 32. Does anyone know the proper steps in order? I have an idea how I would approach it. - disable asm 8 in software - power down expansion cabinet - remove asm 8 - install dsm 32 and power up cabinet Actually I would...