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We have almost 500 stations setup as 4620/4621's which are actually connected type 9620. 9620 was not available as a phone type and no, there was no alias setup which would have made this easy. Anyway, we are now planning an upgrade which will have the 9620 available as a phone type. I have...

Does anyone know what the "y" prefix does in the coverage point of a coverage path? CM3 _______________________________________________________________ I stay away from the telephone if at all possible. Lee Trevino

I have a coverage-path that goes to my mobile. If I use SAC or just let it ring then the coverage path kicks in and I get the call on my mobile. All fine and good. However, the call is still active on my phones Call-Appearance 1 and someone could press this appearance and be conferenced into...

I have the same issue as Mike did in this thread: thread690-1558235 Mike fixed it by changing the UUI IE Treatment in the trunk group to "shared". I suspect this will fix the issue for me also. However, my question is, can i do this on the fly? Is there any potential impact of changing the...

Does anyone know if there is a way of copying speed dial entries to another phone(2420)? I have to set up 60 speed dials and I don't want to have to go around 20 phones individually programming them. There are too many to use abbreviated dials...

I have a call centre manager who wants to keep an eye on the percentage of calls answered within 30 secs. The Skill Profile daily will give him that figure for the previous day. The real-time skill profile will give him the percentage based on calls within the current 15min interval. What he...

Does anyone now of a UK supplier that might have the plastic covers that go over the Callmaster IV buttons? I need about 170. _______________________________________________________________ "There's probably no God. Now stop worrying and enjoy your life." - Bendy Bus

We are planning a 4 hour power down at one of our sites that has a couple of G650's and an ESS. I know I can power down the ESS ok, but what about the G650's? Should I just let them lose power and ignore the alarms or is there a more graceful way to do this? Ronster "If you’re too...

I have a HA CMS (SunFire V890) with CMS B in a remote location. Can I backup CMS B onto the tape drive connected to CMS A? Otherwise I will have to get someone to do to site to change tapes on CMS B. Ronster "I always arrive late at the office, but I make up for it by leaving early."

How easy is it to remove an ESS cluster from a s8700 environment and rebuild it as a standalone PBX? I have a main site with 2 s8720 servers and 5 PN's, a data centre that has 2 ESS 2 PN's and an office with 1 ESS 1 PN. I want to segregate the main site making it a standalone site. That seems...

I have a VAL board that is showing link status "restarting". The physical address is showing as: ff:ff:00:00:00:00 I have tried busy/release of the data module to no avail. Does anyone know what I can try without unseating the board as I do not have a backup of the announcements and I do not...

Can someone tell me if you get a pen and paper when sitting the CCNA exam? Are you allowed to scribble some notes that would help throughout the exem e.g. the OSI layers. I know you wouldn't be able to take in your own notes or even blank paper, but surely if you are given a blank sheet then...

Rather than spending money on routers/switches does anyone know of good simulation software that can do the job? I know that a simulation will never be a replacement for the hands-on experience gained using actual equipment, but even if I do buy some kit I might want a good simulator on my...

Does anyone have experience installing an Expanded Meet-Me Conference(EMMC)? I have built the s8500 server as per documentation. I configured sip trunks and node-names on main s8700 server but it is not working! I figured I would have to go onto the SAT on the s8500 EMMC server and also...

I have been having problems with an s8700 not saving translations to the LSP. I read another post that suggested that shell on port 514/tcp needs to be enabled. I enabled this on the LSP, but when I went to the main server to enable this port it was not listed in the firewall settings! There...

Does anyone know if I can run AIW on a live server to get the settings to input to an LSP to be built on the same network? I am not sure what DNS, NTP, UPS, INADS settings to use and wnat to interrogate the existing s8720. Or, is there a config file I can easily get at from the browser forms...

I have a softconsole that is not showing the AutoXfer (F12) button on the Action menu but does have the button on the toolbar! How do you add/remove buttons from the actions menu/toolbar? Ronster Science is the rehab of the masses.

Does anyone have experience of both Audix and Octel Aria? Are they similar in look and feel? Do they have similar commends? I am looking at a job that requires support for Octel. I have experience of Audix. Does it translate? How easy/difficult is Octel? Since Octel is old and the client...

I want to be able to manipulate the outbound CLI and have been told we need to implement "CLI Type 5". We also have to be presenting "Full ETSI". I do not have that option on my dialler (Concerto EnsemblePro). There is a NET5, EuroISDN option. Wil this do? Ronster Science is the rehab of...

Is it worth paying double for a "proper" call-centre standard headset with noise-cancellation and protection or can I get away with a decent USB PC Headset? If I ask my GN Netcom/Plantronics supplier I know what they will say. So does anyone have practical experience of using a PC Headset for...