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Have cm version 8.2, with redundant core servers, and redundant ESS servers. Anytime we either failover to the redundant core server, or the ESS site, we have any number of ip phones (h.323) that default back to the login screen. During the failover transition some phones will display a prompt...

communication manager 8.1, is there a way for a station to be able to bridge/conference/observe onto a 911 call as it is in progress? crisis alert just notifies, but would be nice if they could press a button and be connected to the call as well. thanks!

have cm 8.1. recently changed trunking to a new provider. sip trunks with pri handoff to us. they are sending name, along with number. on the principal station with the did, they see name and number. on phones with bridged appearances of the did being called, they only see the incoming...

We have a network of several Locations, all on the same CM, 8.1. Each Location has its own Network Region/Location. We have a need to have '0' route somewhere unique, depending on the calling phone's Location in CM. i can do this with vrt tables that contain extension ranges for each...

any way to get notification of specific sip endpoints that become unregistered? session/system manager 8.1.3. thanks!

have cm 8.1. looking for an analog phone to place in a hospital patient room that will answer itself, on speakerphone, when it has an incoming call. this will be used by patients who cannot physically pick up a handset, or press a button to answer a phone call. would also be interested in any...

is there a way to have 2 different greetings play based on a schedule/time of day? one greeting during normal hours, and another after hours? avaya messaging 10.7, thanks.

i asked this same question several years ago when on cm 5.2(thread690-1790111), kyle555 suggested putting stations and trunks in different tenants, and assigning different music sources to each. was not in a position to do that at the time. now, on cm 8.3.1, and utilizing tenant partitioning...

trying to get directions for recording the greeting callers hear when the called number is busy. i have found several guides that say it is under option 3 from the main menu, but we dont have that option available. am i missing a feature, or check box somewhere to allow this? thanks!

morning all, have comm mgr 8.1 and system manager 8.1. have both setup to send snmp traps from cm to smgr, and email them out. however, the alarms are not very descriptive. what do i need to run them through in order to get something meaningful? and, how do i keep the alarm log from filling...

have cm 8.1.3.4 and aacc 7.1.1.0. our agents are currently using h.3232 hardphones. with a remote worker rollout we are working on, will need to be able to use aacc with sip endpoints. we dont seem to be able to get aacc to recognize a sip endpoint, be it a desk phone or softphone. we get...

does ix have the ability to route multiple exts into one mailbox? modular messaging allowed you to configure secondary extensions within a mailbox to allow it to answer for multiple numbers. thansks!

where would one find the setting for this? if i press 0 during the greeting, i get the 0 option for the Voice Menu set in the mailbox. but, if i press 0 after i hear the leave message tone, it routes the call to the lowest numbered mailbox in the system. thanks!

so, i have never setup vector controlled hunt groups on CM without using bcms login ids. how is this accomplished in the absense of elite licensing? appears the hunt groups can be setup with acd/vector/and queueing....those options are there. how do the phones then login to the group and use...

anyone doing anything along this line? we have recently went to g-suite for a whole host of applications(mail, docs, sheets, drive, etc). at this same time we are looking at a voice solution for remote workers. the solution presented by avaya and our bp seems fairly bulky and complicated. we...

vm is being used in electra elite ipkII. from the 555 directory, one particular extension will not transfer to the phone, it seems to circle back around to the opening greeting. the directory finds the name and ext, and says it is transferring, but never does. same thing happens when just...

cm 5.2.1 need to be able to pass a vdn variable between a couple different vectors. call flow as follows: vdn 1111 has v4(set to 2222), and routes to vector 146 after checking tod and holiday tables, vector 146 routes call to v4, which is extension 2222 after x2222 rings 6 times, cov path 99...

have seen several posts in regards to this issue, but not anything concrete. avayas docs dont seem to address it directly either. is it possible to load an announcement file onto a media gateway that is then used for MOH for any phones within the same network region as that GW? i can get...

have an extension that appears on 4 phones, 3 lines on each. line one is having issues...will give either wave off when accessed (which shows denial event 1010 when a list trace is ran), or gets dialtone but will not break it. event 1010 is listed as 'Terminating Extension Group was denied an...

have comm mgr 5.2. is it possible to have diff music on hold sources for internal and external calls? this is for all calls, not just ones running through a vector or anything like that.