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HI all, I have a site that uses many many 6424+ phones and needs to move to PLDS in order to add SIP trunks. While I know that they are no longer supported, does anyone have solid info regarding the latest release where they still function normally? Thanks Mike Forrence www.goteamvox.com

I've fat-fingered password too many times and am locked out until tomorrow. Can someone look up serial 5159245 for me? Thanks! Mike Forrence www.goteamvox.com

Greetings, This question is directed to other service professionals: What service/work order software do you use? Would you recommend it? Strengths/weaknesses? Mobile app available? We are looking to make a change and would welcome any insight. Thanks! Mike Forrence www.goteamvox.com

Greetings, We have an older IP412 on R5 w/VMPro that needs a new trick. Site has a new nursecall system that interfaces to PBX via analog trunk in IPO. When resident presses the call button, nursecall generates a phone call to IPO. Original intent was to use the caller ID number to route...

Greetings all, We are planning on purchasing a new service vehicle. We are classic interconnect company, supporting voice, data and video distribution systems. So, what do you use for tech service vehicle and do you like it? Would you buy the same vehicle again? Thanks!

Hi all, IP500V1 running 7.0.36 and using 2420/5420 and 5410 digital telephones. New interface to an external paging system via an analog station port. A user with digital station calls the analog station, the external paging system answers. When the user is finished, they will often toggle...

IPO V8.1 running VMPro with Xima. When callers hit an auto attend, I want to know how many times callers press X from a particular AA that takes them to another AA Module. I'd be happy to call periodically and hear the current "count" or use Xima for a report. I've tried incrementing a...

Hi all, I have an application where a customer would like to use two 9608 phones configured as remote from the same remote site. I've been trying to make this work and have found that either of the two can work, just not both at the same time. And it makes sense that it would be a "one-phone...

Greetings, I have an odd phenomenon with a new IP Office install. The goal is a QSIG over H323 connection to a Communication Manager via a VPN tunnel. What happens is the FIRST call sets up and works perfectly. However, the next several calls do not. After a "resting period" of several...

Hi all, We have a customer with SIP trunks from a small carrier. They've worked fine for months until a week ago. The carrier made a change for better security and now outbound calls will remain up for 18 seconds then drop. VERY consistent. We get a Bye message from carrier and we drop...

Greetings, I've noticed that R8 has a new embedded auto attend action called "Centrex Transfer". If it were to function like that of Partner Voice Messaging, I sure could use it for an upcoming project. I tried using it and got a verbal "invalid key". None of the docs mention this action, so...

IPO 500V1 running 7.0.23 (has been on this software since it was released) with all 5600 series IP phones and classic TDM PRI. The IP phones are spread across five locations around town connected via MPLS T1 with QoS enabled. Has worked fine for years until last week. Two remote locations are...

I know it has been discussed a bazillion times... Customer installed new IPO500V2 running R7 in Essential IPOffice mode. Within the 90 day window, I upgraded to R8 and then reverted back to 7 because 8 had a couple of critters. So, now that 8 is better - can I upgrade to 8 and remain in...

I have an error in Manager: EU24 modules count exceeds 8 maximum limit for IP Office. This is a 300+ phone system and, in reality, has a total of ZERO EU24 modules. But I'm having a difficult time convincing Manager of that fact. I've had the error since upgrading from 412 to 500V2 several...

Has anyone been successful configuring a Backup Voicemail Pro using email server other than IIS? Customer has VMPro on Win7Pro machines, and Win7 no longer supports IIS SMTP service. We're trying to use hMail and are struggling to bring it home. Thanks!

FYI- it appears that there is an issue with R8 and external page via analog station port configured as paging speaker. Essentially it doesn't work. Tech support at Jenne said that they've confirmed that it will not work when paging via shortcode aimed at a hunt group - but WILL work when the...

Hi all, I have a customer (IP500V2 6.0(14)) with one remote phone connected via hardware VPN (supplied by others) - so phone is running standard firmware. If a connection is lost for whatever reason, the phone will go into "Discover 192.168.1.200" (which is the correct address for IPO) - and...

FYI regarding ICR and wildcards in destination. I'm configuring an IP500V2 w/7.0(23) as a "tandam" switch. Calls will come in on a T1 from a legacy PBX - some of which need to be routed back out via an H.323 trunk. All stations in the system use four-digit numbering plan beginning with the...

We have a couple of dozen 9608s out and they are working just fine. Couple of odd things, but nothing insurmountable. We have a small system that should be going in now and we really don't care for the 9620 phones as much (have to navigate for everything instead of just pressing a button)...

Hi all, New install with IP500V2 on r7.0.12 using PRI. We're having lots of times when all calls drop simultaneously. Monitor shows: 95033806mS PRN: 05aa19cd - Tcm rx error 48 on port 0 95034423mS PRN: 05aa1c37 - Tcm rx error 48 on port 2 95035477mS PRN: 05aa2054 - Tcm rx error 48 on...