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Has anyone seen this? I have checked the automatic work and wrap-up timers (15 seconds). The agents are saying that after they go not ready, that they are randomly put back into ready. Supervisors claim they don't manually put the agents back in ready. I have checked in the Admin desktop and...

I have an Option 81 at a hospital with a remote cabinet to our somewhat attached division office. I am getting complaints from a few users on the remote cabinet about callers not hearing ringback when they call these users. We are having a little trouble duplicating the problem, as it is...

Stupid question, I know. How do you display the version, licensing, etc on the Nortel 81? Thanks

Hi, We are decommishing a Nortel Option 11C with Symposium. I have another division in our company interested in getting our Symposium licenses transferred, as well as some ACD licenses transferred from the PBX. Is this possible? What are the basic steps? Thanks.

I forgot how to set one of these up. I have our Symposium setup to after hours forward to an extension, which is supposed to be a mailbox. However, I need to setup a phantom TN that is a mailbox only (or forward to mailbox). How do I set this up? Thanks

I am having trouble getting to the command line in OTM. I have tried the station admin and sync'ed with no errors, but cannot get into the overlay. Says cannot connect. Username and password have not changed. Is there something with TTY or ELAN that needs to be reset on the switch side? Thanks

Okay, let me start by saying I don't have a ton of info on this issue. We have a vendor working at one of our hospitals trying to upgrade the Nortel. To do this, he is setting up a BCM at a second hospital and connecting the 2 via SIP. Calls can go from one side to another, phone rings, but call...

Okay, here is my latest dilemma... I have a Cisco Call Manager and Nortel 81C tied together. The 87xx block has been set as a DSC and now users on the Nortel side cannot do a CFW to a 87xx. (8712 for example). You get a fast busy when hitting the done button during the CFW process. I am pretty...

Hey I am trying to dig way back in my brain on setting up a spree code on an Option 81c. I have a request to setup a number that will auto dial a spree code of 4486. Any configuration help would be appreciated. Thanks.

I am no expert on the trunk setting on a Nortel, but I have this question...It seems we have started incrementing error slips on our PRI. The carrier says the errors are coming from our equipment (Nortel Option 11C). He says I need to change the trunk interface to 'loop'. How would I check this...

I notice the M3903 logs calls and caller ID for incoming/all calls (whatever option is enabled). Is there a way to log the time and date of the calls to view on the call log? Is there another phone or CLS of service change that can be used to display time and date of logged calls? Thanks.

I have a conferernce bridge card and when trying to call in, I get a fast busy. There is no one conferenced into it now, but it shows each port as IDLE (2616 LOG IN). I have disabled and enabled the card,but I am still getting a fast busy (actually it gives half of a ring and goes fast busy)...

I have a phone (a VP of course) that came in this morning to a dead phone. When I look it up in the BCM 400, it is not listed under Active Sets and is under Inactive DN's. The physical set is completely dead, according to the users at that site. Is there something I can do to activate this phone...

Is there a way to check in the system to see if a phone is forwarded or not? I have a site where the auto attendant and general delivery mailbox was working fine yesterday. Now , starting today, everytime you call (day or after hours) it rings 4 times and goes to this guys voice mail. It is not...

I have a BCM 400 that users are complaining of all transfer attempts are transferring the main number instead of their individual extension. The users have a line appearance for the main line on their phones and also a separate personal extension. Is there something they need to be doing...

This is probably a simple fix, but I am having trouble with my auto attendant not working properly on my CallPilot 4.0. The dial by name feature is working, but when you press 0 to leave a message, it loops back to the main auto attendant message. I checked in the service directory and the auto...

I have a conference phone that is not flashing to call other lines and I think my problem is that there is C6D in the CLS. However, it won't let me change to C6A. Is there something that must be changed first, before I can make this change? Is this my problem? Thanks.

Does the digital trunk card that houses the music route need to be in the main cabinet? Can it be in a fiber remote cabinet and still work? I need to free up a slot in the main cabinet for a digital line card and wanted to see if I can disable the trunk card and hot swap them out. Also, can an...

I have a BCM200 at a remote location and it appears that the vm's to main number are going into an individual's box. How do I change the main number to go back to the general delivery mailbox? Thanks in advance.

I have 2 systems that are on the older BCM Unified Manager 3.6 and I am trying to change the login name and password for the main adminstrator account. I have the old credentials but wanted to change, as they are the same as the last comm guy set them to. Thanks for the help.