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Hello all and good day, Is there a way to pull a list of voicemail boxes and the personal operator being used without using Provision? I used ASA but was told by our support vendor that the LDAP connection is not working and we would have to upgrade to fix this. Thanks!

Hello all, This asked before, but there were no responses. Would ringtime include RONA calls for an agent? Or would that ringtime be discarded since the agent never answered? I am looking at an agent interval report we modified to include RONA and ringtime. The agent answered one call and...

Aura Messaging 6.1 Under Administration --> Messaging --> Server Reports --> Measurements --> Load There are several subscribers over their threshold yet I cannot find any report/option to list their mailbox numbers. Where can I find this data? Or will I need to upgrade to 6.3? Thanks in...

Greetings, After a caller hears a person's voicemail greeting and before hearing the tone to begin speaking, the system plays an announcement to let the caller know that they can press 1 for more options after recording their message. Is it possible to turn this feature off for a mailbox? Or...

Good day all, In CMS, I took the Group Summary Daily report and modified it so it will list a line for each skill the agent logs into. I also added a column that will list the skill number. I noticed in the Totals line, there's a number listed for the skill number. How would I get rid of...

We have a user running CMS Supervisor 16.1 on her laptop yet our server is at version 16.2 Will she be able to connect to our server or will I need to upgrade CMS Supervisor on her laptop to version 16.2?

I received complaints of callers to our ACD group being disconnected after selecting an option while in the vector. I performed a trace on the vector and verified that the call was being queued properly to the agent. I reviewed the agent's trace and noticed there were several entries in this...

We are CM 3.1.1 and I'm needing to backup our VAL board. I've tried the 'enable filesystem board login' command but it tells me to use enable filexfer. I entered this command and noted that it requires no login information. How do I set the login information for getting to the VAL board...

Well, I knew it would be a matter of time before upper management asks about putting our company logo as the screensaver on the new 9630's. I do not see any parameters in the settings file and can't find anything in the user guide. Any suggestion before I call Avaya?

I believe our coupler for Music-on-hold has died. Until I get a better source, I want to change it so that callers here the tone while on hold. We are running CM 3.1. I changed the option from music to tone on "cha music" yet I still do not hear the tone when placed on hold. I also verified...

Anyone here have the new 96xx model phones? I just received 5 to test. Looking for comments... Thanks!

I have one station that I cannot service observe. She has the exact same station programming (including COR) and agent programming as 8 others. I can monitor the other 8 but cannot monitor her extension. I get the "french horn" when dialing the FAC and her extension. I have busy/released her...

Hello all! I am looking at a vector report that shows othercalls. What exactly is this? Calls that were given a busy signal by the switch? Calls that the switch disconnected (don't know why) or RONA calls? Callers that pressed 1 to leave a voicemail message? Any help is greatly...

I have an admin with a 4620 and an expansion unit. She has 5 call appearances, 3 bridged appearances from her manager's phone, and I have bridged call alerting set to y. She's complaining that she will be on the first line, take a call on the second line, end call from the first line, continue...

Is it possible for CMS to report the actual time a call abandoned and the amount of time the caller waited before abandoning?

Our provider is wanting us to move from old equipment to a new shelf they are installing at our site. It should be a simple "move the cable" for our PRI's but I'm a newbie and am thinking that I'll need to do some busy-rel commands in the switch. I have two trunk groups, one with 6 PRI's and...

Who is the market leader for business telecommunications? NEC? Avaya? Mitel? Cisco?

We have an S8700 at our main office and a LSP/8300 at a remote site. When we drop the network connection between the two, the phones at the remote site go into discovery looking for the clans at our main office and not registering to its S8300. Any suggestions on what I can check? Thanks!

I have a new office in a different time zone that will be using our Intuity LX voicemail. I tried to add another switch under cha switch-time-zone yet it's a read-only page. Can I set up a second switch with a different time zone? Will I need to "buy" this feature? I can't find any docs on...

I can hear callers yet they cannot hear me. Mute is not activated on the 6416. Could be headset needs replacement?