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Customer has a G3v12 system. Calls to a VDN are randomly experiencing one-way audio. This did not occur until 2 weeks ago. No changes have been made to VDN, vector, hunt group, or agents. Each agent is using a digital 6408D phone. The only thing I see is an event during some of the calls...

Customer just changed carriers. New PRI. All is working. On incoming calls they are now getting name and telephone number, but display is filled with caller's name. If they have the choice, they would rather just see the caller's telephone number. Is there a way to see all of the information...

Customer using IP500v2 in basic mode. 4 pots lines. 9508 phones. Plantronics c054 headsets. Complaining of echo on calls. Verified and re-grounded the system. Checked voltage on the lines, all four between 46 and 49 volts on the meter. When on a headset call they sometimes hear echo. While on...

Voicemail quit working. It appears that somehow the system defaulted and changed form 4 digit extensions to 3 digit extensions. RAD's are still there and working. Dialing the hunt group, the voicemail answers, but expects 3 digit mailbox numbers. GUI shows two mailboxes, 0 and 999. At this...

System processor changed out and upgraded this past weekend. All working great except digital phones used to have active/hot dialpads. You did not have to pickup the receiver. Just started dialing. Can not find where to activate this again.

We have two PRI's from the same carrier. We are hearing static only on outbound calls over both PRI's. Incoming crystal clear. Outbound uniformly have static as soon as the called party speaks. Have verified sync sources are set. Have tried changing sync source. Regardless of which PRI the...

Installed system this week. When users access voicemail, system does not react consistently with the options. Example: User goes in to record name for the first time during the tutorial. If the system tells the users to press # to approve and the user presses #, it comes back and says...

Trying to access IP Office 10.1. Getting an error: Certificate error detected (IP Office certificate date(s) are invalid) Please try using "None" certificate check option in Preference. I have checked Preference and see on such option in any of the tabs.

Customer had a cutover last night, converting from one carrier to another. The existing carrier and the new carrier, AT&T, using the exact same protocols, NI2/ESF/B8zs. Incoming calls came in and processed without a problem. All outgoing calls failed. Using status and monitor, the outgoing...

Customer periodically gets very long voicemails. These are then being emailed, but sometimes exceed the maximum size allowed by there mail service provider. Is there a way to have these files compressed prior to being sent?

New installation. IP500v2 with a single combo card installed. Started the system with the phones plugged in. System came up with phones operational in Partner mode. Great. Changed to IPOffice mode and applied valid license file. Used Admin9_1_70_163, the lastest as far as I can see. 9508...

Can not turn on backup alerting, system gives error. Can not change because tenant partitioning is enabled. Can tenant partitioning be disabled? There are no extensions or trunks in any other tenant than one.

Customer has G3v13. They want to start using TAAS to assist with picking up calls in attendant queue. They have assigned buttons on their phones for Atd-qcalls. Threshold set to 10 seconds. FAC for TAAS is #10. Autodial button set to dial #10. Port set to external alerting. Can not set...

Is there a maximum time that a site can be in LSP? Customer is looking at adding an LSP to one of the gateways for disaster situations. Question was raised, if the main processor is essentially destroyed due to fire or hurricane, etc. will LSP continue to function as the processor for the...

Customer has IPO 500V2, running 8.1(63). PRI trunking, all phones powered locally. Phones have started acting strange. Periodically, without warning, phones go out of service, looking for IP address, reboot, and go back into service. This happens regardless of phone status. Has happened...

I would like an option within VMPro 9.0 to send to a specific extension voicemail, but also choose which greeting within this extension mailbox, the outside caller gets. Within one autoattendant tree, they would hear greeting 1, within a separate autoattendant tree, would go so the same...

Hotel customer with G3siV12 is having strange issues with calls to analog phones not releasing. This has just recently started happening. If an administrative person from a digital phone, attendant console or other display phone, calls a guest room, sometimes they can not release the call...

IP500v2 running 8.0 software. SIP trunking up and running. Inbound and Outbound both connect. When making an outbound calls, about 50 per cent of the time, you get no ringback, the called party answers and you start talking. This does not happen all of the time, but is just frustrating that...

Customer has G3v12. An assistant with a 6416D phone has several bridged appearances of people she is covering. She would like to be able to see the caller information on these bridged appearances prior to picking up the call.

Customer has a G3v6 offer "B" with a TN2464 DS1 board and integrated CSU. Customer started complaining of static on calls. Accessed the system and see a "?" on a list config all for the TN2464 board. Inserting another TN2464 in s spare slot gives the same result. Can do a change cir and...