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Can anyone tell me about the I3? I have a customer that just got rid of their I3 for Cisco PCCe. They are having a real problem with it because of how it is functioning (BTW its functioning right). For example, when they make outbound calls they are automatically put into a "not ready" state so...

Can anyone tell me about the I3? I have a customer that just got rid of their I3 for Cisco PCCe. They are having a real problem with it because of how it is functioning (BTW its functioning right). For example, when they make outbound calls they are automatically put into a "not ready" state...

I'm trying to get rid of ANI information on a call and I having trouble. I know if I route it to menu with option that will do it. However, I'm trying to pass the call through voice mail via app builder by just accepting the call then transferring it out again. When I set it up I get a busy...

I have 3 toll free numbers that come in to my option 61 and I don't want to pass the inbound ANI/CLID info. Is there a way to suppress/reject incoming ANI/CLID on the PBX for these three numbers? If I stop it at the telco it will kill the feature for all inbound calls. Thanks in Advance!

Its been a while since I had to modify a script in symposium....However, I have a situation in which we currently have 2 teams, one that serve as primary and one the serves as overflow. The Manager wants to take out the overflow and have the calls route to everyone at all times. Instead of...

Hi all I had to change a user from a 2216 to an 1120e. De-acquired the set first then outed the 2216. Built the new 1120e set up the agent info in symposium but it still shows the old TN and I can't acquire the set. HELP!

I have CUCM 8.5 connected to a Nortel CS1000 via qsig T1(Tie Trunk). When I call from a Cisco phone to a mobile phone I get the correct Caller ID on one multiple mobile devices. When I call others(mobile devices) the call shows up as Unknown. Any Ideas?

I have an Option 81c running succession 3.0 with IP capabilities - 2245 WLAN controller and a MC-32. Am I able to get any other WLAN phones? or am I stuck with the 2210/2211's

I'm working on a Call Manager Express 3845 router. I have recently installed 7942's and they make inbound/outbound calls. However, I've noticed there are some phones that have a smaller font. Can anyone shed any light?

Trying to verify how many(if any)mailboxes haven't been initialized on my voice mail system. Does anyone know how to run a report that would provide this info?

When I log into the Cisco Unity Personal Communications Assistant and open my inbox it shows the Time as GMT - 04:00. The Unity Connections time showa EDT GMT - 5:00. Why is there a difference? Is the PCA pulling time from somewhere else.

I have to change the number that's dialed to connect to our Call Pilot Voice mail System. I can recreate the CDN on the PBX side to the new number but, is there anything that has to be changed on the call pilot server?

Wondering if anyone has any experience with connecting a Norstar MICS to a Cisco Router to process call over our private network(VoIP). Can I use a PRI between the 2 systems or do I have to use analog ports? I ve done this on an option 11 and 81 but I know the Norstar work a bit different...

I've got a Nortel Option 81c that uses Cisco Unity for voice mail. Unity is connected via 4 T1 Pri's. It appears that every 4-6 weeks mailboxes won't anwser your call, you get the generic Unity greeting instead of your personalized greeting. Every time this occurs I turn on the d-channel...

I've got a Nortel Option 81c that uses Cisco Unity for voice mail. Unity is connected via 4 T1 Pri's. It appears that every 4-6 weeks mailboxes won't anwser your call, you get the generic Unity greeting instead of your personalized greeting. Every time this occurs I turn on the d-channel...

I'm hoping you guys can lend a hand with showing some pros and cons to changing the Cisco Unity key mapping to match our existing Nortel Call Pilot key mapping. I'm against this because the actions don't match so therefore will cause a ripple affect of problems as we try recreate the old. I...

I've got one of the old WLAN 2210's wireless phones and every now and again it will beep. I'm assuming it's losing the connection to the access point. Is there a way for me to test thisphone to see if there any problems with it? Or is there a firmware upgrade I can get that might possibly...

If I create a distant steering code in ld 87, can I add a name to it? I'm trying to use ld 95 but it's giving me an error of sch2116 - invalid DN response What happends is when a user calls that ext it shows the number without the name. If some can help out I'd really appreciate your help.

I'm using Remote Text Notification for a number of users so they will receive an email stating that they have message from X. However, it sends the message tagged "Postmaster." Many people have spam filters in place so the message is rejected. Is there a way to change the "Postmaster" to...

I have a problem that occurs occationally. When you create a conference call you can possibly get one of three results: All three parties get connected, burst of static or one of the three people can't be heard. The last two scenerios you'll have to hang up and place the call again. All of the...