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https://www.avaya.com/en/newsroom/2025/pr-us-250422/?elqTrackId=983efe86a566479db924ac7d4742ba74&elq=ad2ae78aaf4d4410bde6ae68bea88f98&elqaid=33799&elqat=1&elqCampaignId=20216&elqak=8AF53CD0DCF292BE6D0E4872447790BA7307AA93D5D3EF1938AF733007C25E79D958 Anyone know more about this new platform? Is...

Any experts around? Stinney? The report Historical - Agent - Group Summary Daily is obviously a daily report. I have a request to make this a report for the current day, like an interval report, but with the intervals summed up for each interval as the day progresses. Anyone know if this is...

Hi, I am truing to run a real-time report for several skills from csplit. This syntax works as a WHERE statement INQUEUE > 0 and ACD=$acd and SPLIT=1 OR SPLIT=2 OR SPLIT=3 ORDER BY OLDESTCALL DESC Anyone know a better way if I need to add like 20 skils? Something like IN(skill1,skill2,skill3) ?

We are moving to full softphone, so we have a lot of phones in perfectly working condition that are now surplus. Anyone in the Netherlands interested? Its approximately 250 or so.

Incoming call SBC > SM > CM > VDN > converse-on (H.323) to AAEP application. I am trying to get the initial SIP headers to be available in the AAEP application, but I am not seeing them. Anyone know if this is even possible?

Anyone have experience if these sets will keep working? I know they are not supported, but I find it hard to believe that they would just stop working...

Back in the dark ages (2016 ish) we had the "Voip Monitoring Manager" which would collect RTCP packets. That was discontinued according to Avaya support site. https://support.avaya.com/products/P0353/voice-over-ip-monitoring Now we have SLAMON on SAL, but that does not collect RTCP packets...

Login, Logout, AUX etc. - should these be defined in CM or SMGR? Slightly confused :-)

Anyone have a clever way of deleting announcements (from a G450) in bulk? I hate to do it 1 by 1 in ASA, there must be a smarter way.

https://www.avaya.com/en/products/contact-center/ccaas/ Anyone know more about this? Is it using CCElite? Something else? How would one migrate an existing on premises CCElite/CMS/AAEP/CM8/G450 w ISDN to this? We also have a Breeze/Oceana cluster - is it similar to that?

AAEP - you write your app in OD, create the war file, and deploy it. Suppose you just want to make a minor change, is it possible to edit the voicexml directly? It would save time, in place of the whole undeploy, create new war file, deploy again.

So - we are moving to Oceana. Does anyone know of a dedicated forum? Devconnect has a breeze one, but I can't seem to find anything for Oceana...

So, anyone on Oceana yet?

Hi All, Soon I will be moving the CM servers to a new switch. Each server has 2 ports connected, plus the duplication cable. ETH0 and ETH2. When I look at how the ports are currently configured (on a cisco 3750), I notice a mix of access ports and trunk ports. Does anyone know the...

Anyone implemented this? What did you use? We have CM6, AAEP 7 and are interested in what options we have.

What do you all use to monitor stuff? CM, CMS, AES, AAEP, AAM, SBC, SMGR, gateways etc - the list grows these days... Just SNMP? Any tools you would recommend? Preferably freeware of course [bigglasses]

Does such a thing exist? Something like orchestration designer, but with the possibility to develop CTI apps (TSAPI/DMCC) that can run on work stations?

Is this possible? I am testing a few features and it is pretty time consuming having to reboot the phone after every minor change. Is three a way to refresh the settings file?

Suppose I have this line Subject: Don't play with fire and I want to remove the ' character (our database doesn't like it), could this be done by somehow combining sed 's/'//g' with awk /^Subject/ {$0=" can I put sed here? "} or is there an easier way?

Hi All, I have no experience at all with SIP trunks, so this might be a dumb question, but here goes. We have a partner who have SIP trunks (we only have ISDN30) - and they claim they cannot terminate to us (via a standard PSTN termination number). Anyone know why this would be, and care to...