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(I have looked for this answer, but didn't see it). I am upgrading from a 8.0 (Essential Edition) to a 9.1. Purchased the T9.1 Small Upgrade (we are less than 32 users). I have reviewed the process for upgrading, knowing I can't just go from 8.0 to 9.1 straight. My real question pertains to...

I have a customer with an Ip office 8.1(69) running basic edition. Recently they upgrade their internet (DSL) and phone lines (POTS) to FIOS internet and the POTS lines coming in over the FIOS. Now they have a line issue where someone calls in and then hangs up, but the system never hangs up...

I have a customer with an Partner ACS 6 or 7 that started to complain that they are unable to hear callers and callers can not hear them. The calls break up and its difficult to hear each other. Calls between extensions internally are 100% fine. They have a 5 slot carrier with all the slots...

I have a customer running IP Office Basic 8.1 (69). They often get calls to two of their three lines that just say External (all regular calls show the caller ID) and it rings almost 2 times then goes away. Could their lines somehow be tied to another office in the complex? Is this a flaw in...

I have an IPO 500 V2 running the essential edition 8.0 (56). I'm pretty sure that is the newest. When one of the hunt groups checks their voicemail, the system crashes and reboots. Anyone see this happen before? Any help is appreciated. Thanks. -Scott

I have a IP500 V2 system running 8.0 (53). When one specific hunt group checks their voicemail (embedded intuity mode) it crashes the system and it reboots. They are able to check all other hunt group mailboxes, except for this one. I did just upgrade the system for 53 and it did not fix the...

I am just setting up a new IPO Basic Edition. I am running 8.1 (newest release). When I use manager to program a button to auto intercom (two way intercom) the button works the first time. After using it once, it then is changing to the normal ringing of that extension. Any ideas why the...

Just looking to figure out how the customer can call in from outside the system and access their voicemail box. I can't seem to find the right code to dial once you get transfered into the auto attendant or if someone transfers you to your own voicemail. Thanks. -scott

Quick question here... Just setup a ACS 7.0 with the full voicemail module. I have the Auto attendant set to go to two groups (71, and 72) for two of the options. If no one picks up those groups, how do I tell it where to leave a voicemail? Thanks. -Scott

We have an IPO 8.0 (43) and two 9608 ip phones. We are looking to use the new no vpn remote connection that is available in 8.0. Does anyone have any information on how that is being setup? Thanks. -Scott

I had training on the IPO way back when it was on version 3. I have put in new 6.0 system a few years ago. Can someone please post a brief overview on what I need put into the ARS, Shortcodes, and User Short Codes? System Overview: Newest version of IPO version 8. The client has a full PRI...