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Hoping someone can help, or has had similar issue. When opening any eflow in ebusiness architect or when viewing statistics an error message pops up that says "Unspecified Error". Click OK, keeps coming back. Rebooted the server, no better. No errors in the logs to indicate cause. Just...

I am using Crystal reports 8 and am getting a "The ) is missing" error in this formula - IF ({ApplicationDetail_BE.CALLDETAIL.DEST_GROUP} NOT IN([150,151,155])) AND {ApplicationDetail_BE.CALLDETAIL.DISPOSITION} = 5 THEN 1 ELSE 0 Does anyone see what my mistake might be? Thanks!

Has anyone had any experience with Uniphi Connect 1.2.1.19 and IE9? We're having an issue where after logging in successfully any outside line, supervisor or inside line windows are blank when they open. Have tried compatability mode with no success.

Hello, We're looking to upgrade users to Win7 and IE 8 in the near future. Is there anyone that is running CE/CR 10 with this OS & browser currently? If so, can you let me know if you've experienced any issues? Not able to find any docs pertaining to their compatibility. Thanks, Gary

Does anyone know if it is possible to change the destination of the ACD database backup? To a network location for instance? ACD v9.2 Thanks, Gary

Hello, I'm looking for a way to add 1 hour to our time formula in the Sign-On/Idle report in CE because the ACD is in CST, and our agent group is in EST. The formula in its current form is: DayTime({AgentSignOnOff_Element.AAC_EVENT.TIME_STAMP}) Has anyone come across this before? Thanks!

Hello all, Is there anyone out there who has developed their own version of Director (web based, probably xml) using real time grabber? We're on v9.2 of the acd, and have Contact server v6.2.1

Hi All, In CR10,I have recently added a parameter to my Data Foundation in hopes of passing the record selection to the server. The parameter was originally in the subreport of the report I am trying to optimize. Now that it is in the BV, and I have updated the subreport links, I am getting a...

Hi All, In CR10,I have recently added a parameter to my Data Foundation in hopes of passing the record selection to the server. The parameter was originally in the subreport of the report I am trying to optimize. Now that it is in the BV, and I have updated the subreport links, I am getting a...

Hello all, We just installed websphere last week, along w/Uniphi Connect 1.2.1 CM05. I'm looking for a way to create a universal phonebook that contains internal & external lists that all users will be able to see. I cannot find any docs from Aspect on how to do this. The implementation...

Can anyone tell me, is there any difference in report performance, or processing if you were to have your parameters built into your Business view verses building them into your report? CR10 is my version. Thanks.

Has anyone ever noticed that if an agent tries to transfer a call to another agent via inside line, and that agent is Available, the transfer won't be allowed. But if the recieving agent is in idle, the call can be transferred, and will appear on the canvas for the app it originated in, as a...

Hi, I am struggling to find a way to perform a weighted average of two columns in a Webi report. Similar to the functionality of sumproduct in Excel. Can anyone tell me if it's possible? If so, how? Thank you.

Hello, We are currently looking at the possibility of moving from NIQ to IP NIQ. Can anyone currently using IP NIQ share their experience - either positive or negative. Have you come across any issues? We're on CallCenter 9.1 Thanks!

Hello, I currently run several reports & queries against an Oracle database daily, then punch the numbers into excel spreadsheets. Can anyone tell me if there is a way to somehow autopopulate this data in the appropriate cells everyday? The data I am pulling is from the previous day, so I'm...

Hi, Is there a function in BO XI similar to sumproduct in excel? I need to do a weighted average on two columns in a report. Please help. Thanks!

I've been in my current role for approx. 7 months. The position I originally applied for at this company was cut back during the interview process, so I went for the one I'm in now. I've spoken to the hiring mngr. of this position who gauranteed it wouldn't go away this time. Dilemma: The...

BO XI R2 Is it possible to join/link two universes in infoview to create a report? If so, how? Thanks for any guidance.

Hi, In Excel 2002, I need to populate data in a table based on which month a user chooses in a drop down menu. This will all be contained in one workbook, with the data that's being populated being provided by the worksheets behind this summary one I'm trying to create. I hope this makes...

Hi, Is there a function, or a way to create one that I can use in a scheduled report (webi, xir2) to look at data for the past 7 days? Any help is greatly appreciated.