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To get into the advanced menu on the phone, you will have a passcode entered in the security form on the phone system. But it looks like you've already gotten this with the long-press on the buttons.

What controller are you running? If you're using an EX controller or Virtual Controller, you can use Call Flow which is super simple to use and is very different than the video you posted. This call flow is similar to that of the NuPoint. It starts with: When I receive a call. If you're using...

can the workstation reach the phone system? What happens when you attempt to run the wizard?

I'm assuming you're using a "Cascade" order on the ring group. The only way I know how to is to remove everyone and put them into the order you want. I've only built a Cascade Ring group one time and it was quickly changed to "ring all" with overflows to other ring groups that add other...

I have seen line cards kill a bay. Pull all the cards from slots 1-8 and power it back on. If the Bay Control comes up, then it's likely one of the line cards. Put them in, one at a time. and see which one kills the bay. Where are you located?

Did you make sure the power cord was plugged into the back of the bay power supply properly? There's a little access cover, undo it, and plug it in.

That's what I thought too. Figured I'd check while trying to fix this old shiva plug probe. I did get it to work. It just took a while for it to appear as checked in and ready. I repeated the process twice before I noticed it happen.

Has anyone here managed to install the MPA probe blade on a 3300 ICP that is running on a CX-II or MXe-III? I have a site that has an older Marwatch probe, and of course Martello support has told me to contact Mitel Support. Mitel Support basically said they don't know anything about any such...

I agree... hopefully they come back stronger than before. As for the merger with intertel, they became difficult to work with Sales and Marketing after the merger. The impression they gave dealers is that they bought out Intertel as it was a failing company that Mitel wanted some parts of...

Mitel filed Chapter 11 bankruptcy the other day. I've been working on Mitel systems since 1997 and have noticed a significant change in structure (detriment) in the past few years. The most recent change is migration from AMC to the Licenses and Services hasn't been a good experience. I have...

Drive is bad or corrupt. If the system has two drives, pull one of them and power it up. If that didn't resolve it, put it back in and pull the other and try again. If the system only has one drive, you'll need to rebuild the system. You'll need the following: 1 - the most recent backup. 2...

ooh.. handy!

I wonder if you'd be able to figure it out from the output from this. I wonder if the 12-digit code is an ASCII code. https://pbxbook.com/other/mitel/sx200pass.html The procedure for defaulting the password on an SX200 is as follows: From maintenance, login with the username of: password and...

The OP said it is an MX controller. The Serial port is on the front. The L/ML/EL, etc could be accessed by any cabinets Maintenance port on the back.

I'm following this. I have worked on Mitel systems since 1997 and I have worked on all flavors of the SX200 from Analog to ICP and have had several systems that we maintain that we only have access to Maint1. The EL processor cards has a Serial connector near the MOSS chip (without looking, I...

Is the backup failing? Back up through the server-manager.

I missed the part that it appeared to be an ARS entry that was failing. One of the first sites we set up SDS for, they had shared as many forms as possible - including ARS digits dialed (and others). This wreaked havoc on SDS errors for similar issues. As pointed out, the Route List entry...

I have a site that requested that we remove DHCP from their Mitel Phone system for their DATA network, leaving the DHCP alone for their Voice network. The site uses Marwatch. Remote access is pretty easy with Marwatch and this should not have been an exception... but it failed. I Selected...

I got most of the systems backing up to our new server. There's one MSL that's still missing, but the site has to redo the restriction on what IP address it backs up to on their firewall. MiVB's that are still using FTP backups, I need to get into them and attempt to get them backing up using...

If those phones have an account on the MiCollab, they must have an email address. What does the SDS error form show as problems? These should be cleared before you do any upgrade or you risk dragging invalid data into the upgrade and possibly orphan data.