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Hi Many thanks for the reply and the config information, unfortunately I've just been told that we are required to buy a new router for the line so we won't be upgrading the existing one. Thanks again!

Hi We have a 2620 in a remote office connected to a 2MB line presented as serial and is connected to a serial WIC. We recently installed a 10MB line that's presented as ethernet, if we source a ENET WIC is it as simple as pluging in the new WIC and connecting the ethernet cable or is there...

None taken :) my problem was I couldn't see any ports patched and as all the phones I've added so far are IP and so don't need to be patched to a specific port I couldn't see how to add an analog line. On further inspection I see an unlabeled section of one of the patch panels with cables...

Hi Fairly new to the CS1000 so excuse the question if it's an obviouse one. We have a CS1000 and are looking for a wireless conference phone. The one most liked is an analog one, the Soundstation 2W. We have 2x16 port analog cards in the system. My problem is how to patch down an analog...

Great, thanks again.

Thanks very much for the information, looks like we have plenty of unused voice units (2050pc TN Virtual) and 5 IP USERS left, do IP users include our desktop VOIP handsets? And if so is adding more a software purchase or an expansion card for the CS1000? Appreciate the help, thanks again.

Hi All We have 10 softphone 2050 licenses running on our licensing server at the min and are looking to add a few more. I believe it's just a case of getting the new license file from our vendor and replacing the current one and then restarting the service? Is there then any programming...

4 digits for the DNs, I meant Phonemaster, typo.

Hi We recently took over management of a new dept who have a BCM 450 in place. They may at one point have had phone manster to manage the system but if they did the people who used to manage it did not leave it or did not leave us any documentation or passwords. A couple of users are now...

Hi We're running a Pro Gateway R60 software on a dell server hardware. At the min we have 4 ethernet ports with various servers connected to them on our DMZ (webmail, proxy etc). We're looking to add a new system to the network that I'd like to be on the DMZ but we have no physical ports on...

Hi All We have a couple of ERS8310s with various modules installed. I'm looking to backup the config as I haven't done it since I started here. Couple of questions: - I can save the boot and running config using the JDM but don't see an option to export it or upload it to tftp for example...

Thanks for the info, we had instructed users to add the line "or press zero for reception", we are more concerened with the people that did not record any greeting. As a workaround I've gone through call pilot and any mailbox that had no external greeting I've imported a pre recorded on that...

Just in case anyone else has this problem, the cause of this for us was down to an upgrade of phonemaster that took place a while ago. The duplicate entries were created then but only noticed now as previously we updated the Corp Dir with the CPND list not the telephone IDs. We had to manually...

Hi all We're using callpilot for our voice mail, a lot of users don't bother setting no answer greetings so the default/ automatic one is used, unfortunatly that doesn't include "or dial Zero for reception" We'd like to have that in there so I'm wondering if it's possible to replace the...

Hi All We're using Phonemaster to generate our Corp directory. If I create the list from the CPND then the users appear fine however we want to add mobile numbers to the directory for some users so I've added additional Users and their mobile number so I have to generate the list from the...

Found the problem, a SmartDefense rule that had been enabled on the Checkpoint firewall recently was causing the problem. The rule was to block Skype, it does so by inspecting http traffic (among other traffic) and this was interfering with the larger file transfers on Livelink for some reason...

Hi, thanks for the reply. The Livelink server is hosted by someone else, I have a call in with them but have not heard back yet. However I was able to upload the large file to the Livelink site over a different connection (USB 3G Modem) Then again I was able to upload the large file to a...

Hi All We are suddenly having problems uploading large files to Livelink whether using the browser of Livelink explorer, someone said we had this issue previously (before my time) and that it was something on our firewall (Checkpoint) that was the problem. Now nothing has changed on our...

Hi All We have a CS1000 and are using Callpilot for voice mail. At the min if someone rings our main number but reception are all ready on a call they just get a ring tone until reception pick up or they give up. Is there some way to have a message played to them but not have them sent to...

Thanks allenmac, That has sorted the problem. Rgds gR