ACDN not working properly 1

[dawg2]

I have an option 61c. We have a couple of site in another state that we have a shoretel on the far side. When we call between the offices we can use 4 digit dialing. As of this afternoon if you dial the 4 digits you see the name and extension on the phone but it does not do anything>>> call or busy out. If you dial the 10 digit number it rings through to them. Here is a copy of one of the acd's. Please I need help in getting this resolved. We do not use a call center. I am not filmilar with acd's.

YPE acd
CUST 0
ACDN 3066

TYPE ACD
CUST 0
ACDN 3066
MWC NO
DSAC NO
MAXP 1
SDNB NO
NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 8053066
FNCF NO
FORC NO
SPCP NO
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT

 

[GHTROUT]

3066 is an extension at the other site. 805 must be something. Possible a Route Access Code.

Try to dial 8053066 and see what you get.

Do a LD 20 "DNB" on "805". It is possible the route between the sites is down.


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[dawg2]

Here is the DNB on 805:

REQ: prt
TYPE: dnb
CUST 0
DN 805
DATE
PAGE
DES

DN 805
TYPE RDB
ROUT 5

what do i look for next press list commands.
Thank you

 

[dawg2]

What does this mean?

DTA021 14

DCH: 8 RLS RED ALRM TIME: 18:02:00 27/02/2012

 

[GHTROUT]

This will all start to add up soon. The DAT021 14 means "Look at PRI Loop 14, it is acting up". DCH 8 RLS RED ALARM is probably related.

We now know Route 5 is how the calls go out - let's see what it is. Do what I am doing here:

[tt]
>ld 21
PT1000

REQ: ltm
CUST 0
ROUT 5

TYPE TLST

ROUT 5

TN ??? 01 MBER 1
TN ??? 02 MBER 2
continued
etc. etc.
[/tt]

See the ??? fields above? That (or those if many) are the "Loops". If 14 is in the ??? field, that is a problem.

Next, go to LD 60. I'm going to "STAT 87" in my system. On yours, STAT the loop you saw in the LD 21 LTM list. Maybe it includes 14?

[tt]
>ld 60
DTI000
.stat 87

PRI* TRK LOOP 87 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE TIE VOD * CH 02 - IDLE TIE VOD *
CH 03 - IDLE TIE VOD * CH 04 - IDLE TIE VOD *
CH 05 - IDLE TIE VOD * CH 06 - IDLE TIE VOD *
CH 07 - IDLE TIE VOD * CH 08 - IDLE TIE VOD *
CH 09 - IDLE TIE VOD * CH 10 - IDLE TIE VOD *
CH 11 - IDLE TIE VOD * CH 12 - IDLE TIE VOD *
CH 13 - IDLE TIE VOD * CH 14 - IDLE TIE VOD *
CH 15 - IDLE TIE VOD * CH 16 - IDLE TIE VOD *
CH 17 - IDLE TIE VOD * CH 18 - IDLE TIE VOD *
CH 19 - IDLE TIE VOD * CH 20 - IDLE TIE VOD *
CH 21 - IDLE TIE VOD * CH 22 - IDLE TIE VOD *
CH 23 - IDLE TIE VOD * CH 24 - DCH 8
[/tt]


In my example, the loop is up, and I noticed that my DCH is 8. I bet yours is 8 too.

If this is making sense, you might notice that the route to your other location is down. RED ALARM will occur if you simply unplug the PRI. Or, if the network appears gone.

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[dawg2]

Here is what I got: Thank you so much for your help ad expla
CUST 0
ROUT 5

TYPE TLS
TKTP DID
ROUT 5
DES SHORETEL
TN 014 01 MBER 1 SHORETEL
TN 014 02 MBER 2 SHORETEL
TN 014 03 MBER 3 SHORETEL
TN 014 04 MBER 4 SHORETEL
TN 014 05 MBER 5 SHORETEL
TN 014 06 MBER 6 SHORETEL
TN 014 07 MBER 7 SHORETEL
TN 014 08 MBER 8 SHORETEL
TN 014 09 MBER 9 SHORETEL
TN 014 10 MBER 10 SHORETEL
TN 014 11 MBER 11 SHORETEL
TN 014 12 MBER 12 SHORETEL
TN 014 13 MBER 13 SHORETEL
TN 014 14 MBER 14 SHORETEL
TN 014 15 MBER 15 SHORETEL
TN 014 16 MBER 16 SHORETEL
TN 014 17 MBER 17 SHORETEL
TN 014 18 MBER 18 SHORETEL
TN 014 19 MBER 19 SHORETEL
TN 014 20 MBER 20 SHORETEL
TN 014 21 MBER 21 SHORETEL
TN 014 22 MBER 22 SHORETEL
TN 014 23 MBER 23 SHORETEL

REQ:
DCH: 6 MAINT INDICATION TIME: 18:48:50
COUNTER VALUE
14 139
16 255
30 6
35 1
42 6

end
>ld 60
DTI000
.stat 14

PRI* TRK LOOP 14 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VCE * CH 02 - IDLE DID VCE *
CH 03 - IDLE DID VCE * CH 04 - IDLE DID VCE *
CH 05 - IDLE DID VCE * CH 06 - IDLE DID VCE *
CH 07 - IDLE DID VCE * CH 08 - IDLE DID VCE *
CH 09 - IDLE DID VCE * CH 10 - IDLE DID VCE *
CH 11 - IDLE DID VCE * CH 12 - IDLE DID VCE *
CH 13 - IDLE DID VCE * CH 14 - IDLE DID VCE *
CH 15 - IDLE DID VCE * CH 16 - IDLE DID VCE *
CH 17 - IDLE DID VCE * CH 18 - IDLE DID VCE *
CH 19 - IDLE DID VCE * CH 20 - IDLE DID VCE *
CH 21 - IDLE DID VCE * CH 22 - IDLE DID VCE *
CH 23 - IDLE DID VCE * CH 24 - DCH 8
.
nation!
I think that must have meant there was an alarm and it released.
Where is this an alarm for and how to monitor?
Thank you much

 

[GHTROUT]

I'm not quite sure what that last question means, but you can look up all alarms in the books. Start with this set:

http://www.ghtrout.com/micromerl/

As for real time monitoring... here is a start:

https://www.google.com/search?num=100&as_q=alarm+monitor+nortel+pbx

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