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Activity Codes on DN Outgoing Calls

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wilbo

wilbo

Programmer
Dec 3, 2001
9
GB
Hi Guys

We are using a Meridian Switch with SCCS4.2. We currently use activity codes and not ready reason codes for our agents, this works well.
I have been asked to investigate whether we can use activity codes to record the types of outgoing calls that agents are making.

Just wondering if anyone had tried this at all? or even anyone knows if it is actually possible?

Regards
Jamie
 
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Not sure, try the Nortel:Symposium forum

"Empowered, embattled, embittered - what am I?"
 
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