Call Forwarding 2

[dawg2]

I have an opt 61c with AVT voice mail. I have a client that after 3 rings wants his phone to ring another extension and if no answer the voice mail to go into assistance extension. Is there a way I can do this? Please help with load information.

Thank you

 

[cmawbey]

The Call Forward all calls feature allows an extension user to divert their incoming calls to another number.

Analogue Sets

LOGI
PASS XXXX

> LD 10
REQ CHG
TYPE 500
TN (TN of Set)
ECHG Yes
ITEM FTR CFW X (X = Maximum number of digits allowed to call forward to)


Digital Sets

> LD 11
REQ CHG
TYPE (Type of telephone)
TN (TN of Set)
ECHG Yes
ITEM KEY X CFW Y (X = Key number Y = Maximum number of digits allowed to
call forward to)



B. Call Forward No Answer

The Call Forward No Answer feature is when a call not answered after a set
number of rings automatically forwards to a pre-defined extension.

Analogue Sets

LOGI
PASS XXXX
> LD 10
REQ CHG
TYPE 500
TN (TN of Set)
ECHG Yes
ITEM CLS FNA
ITEM FTR FDN XXXX (XXXX = Extn Number forwarding to)

Digital Sets

> LD 11
REQ CHG
TYPE (Type of Telephone)

TN (TN of Set)
ECHG Yes
ITEM CLS FNA
ITEM FDN XXXX (XXXX = Extn Number Forwarding To)


C. Call Forward No Answer, Second Level

This feature allows a call that has already forwarded from one extension to
another to forward a second time.
The feature is assigned to both analogue and digital sets by programming as above also adding SFA in Class of Service.

D. Hunting

This feature allows calls to a busy extension to automatically hunt to a
pre-defined extension. Hunting will continue following the hunt DN until
an idle extension is found.



LD 10/11
REG CHG
TYPE (Type of Telephone)
TN (TN of Set)
ECHG Yes
ITEM HUNT XXXX (XXXX = Extn Number forwarding to on Busy)
ITEM CLS HTA (Hunting Allowed)

E. Call Forward On Busy

This feature allows extension user's to forward their DDI calls to the operator on busy
if all steps in the hunting chain are also busy.


LD 10/11
REQ CHG
TYPE (Type of Telephone)
TN (TN of Set)
ECHG Yes
ITEM CLS FBA

F. Call Forward and Hunt by Call Type

This feature allows internal and external calls to be routed to different extension numbers
for both Call Forward No Answer and Hunting situations.
(Example Shown is for 500 Sets)

LD 10
REQ CHG
TYPE 500
ECHG Yes
ITEM CLS CFTA (Must have FNA and HTA)
ITEM FTR FDN XXXX (XXXX = Extn for Internal Calls not answered)
ITEM FTR EFD XXXX (XXXX = Extn for External Calls not answered)
ITEM FTR HUNT XXXX (XXXX = Extn for Internal Calls encountering busy)