CCR not showning any data in Agent time card

[IPGuru]

Our Cust has a 7.0 system running CCR

Agent activity reports etc all work correctly but the ciustomer gets no data when running agent time card reoports

all agents are running softphone (I know I think this is a major WTF)

is there anything the end user could be missing operation wise that would make this work?

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[tlpeter]

Are you sure that the sofphone is supported in that release with CCR?


BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

I Susspect it almost certainly isn't (are they supported in any release?)

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[tlpeter]

Yes i know for sure they are now but i do not know from which release


BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

This looks like an interesting statement (from the V8.1 docs)

· Enable in all queues
The agent is logged in and enabled in all queues to which they belong. Agents using the SIP telephones,
including IP Office Video Softphone, are not logged in but are enabled in all queues when they log themselves
in.

Slightly out of context as is relates to using ccr to enable & disable agents, but may be related.


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[tlpeter]

That looks like you have a problem

BAZINGA!

I'm not insane, my mother had me tested!

 

[jamie77]

Look at the activity reports. Do you see a Logged In message at the start of the day.

There was an R7 bug where this message was missing.

It was something like if the phones were logged out when the kit was rebooted, then this would happen. Reboot with all phones logged in the all is good.

Without a logged in event, they never started work for the day!!

Jamie Green

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