Hello,
we have a customizable entity Ticket (formerly Case), but I now have need of another entity that is very similar to Ticket.
It would be very useful to take a copy of Ticket and customize that, but I've not been able to find any functionality to copy entities.
I've tried exporting it, changing the xml file and then import that, but that has resulted in one of three things:
1. It replaced the Ticket entity completely
2. Import threw an exception
3. The xml couldn't be recognized anymore.
Does anyone know of a way to use an existing entity to create a separate custom entity?
Thanks in advance for any suggestions.
Cheers,
Roel
we have a customizable entity Ticket (formerly Case), but I now have need of another entity that is very similar to Ticket.
It would be very useful to take a copy of Ticket and customize that, but I've not been able to find any functionality to copy entities.
I've tried exporting it, changing the xml file and then import that, but that has resulted in one of three things:
1. It replaced the Ticket entity completely
2. Import threw an exception
3. The xml couldn't be recognized anymore.
Does anyone know of a way to use an existing entity to create a separate custom entity?
Thanks in advance for any suggestions.
Cheers,
Roel