Remedy Process for Ticket?

[Cap2010]

hi,
I am really disturbed by Remedy. How does it work.

The system in organisation is Sun Solaris 8, Remedy 4.5 and 3.2.1, HP OpenView.

Two Servers
Server A with Sun Solaris and Remedy 3.2.1,Oracle 7.3.4

Server B with Sun Solaris and HP Openview Integrated
with Remedy

Client both Remedy 4.5 and 3.2.1 in separate directory
accessing same schemas.

Ticket is generated when one of our organisation
computer/network device is down.

Question is
Remedy Does not generate tickets even though
the application is running on Server/Client. What is missing.

and what process should i check for tickets to generate.

Need Help.

Thanks,

Cap