Yet another upgrade license question

[mforrence]

I know it has been discussed a bazillion times...

Customer installed new IPO500V2 running R7 in Essential IPOffice mode. Within the 90 day window, I upgraded to R8 and then reverted back to 7 because 8 had a couple of critters. So, now that 8 is better - can I upgrade to 8 and remain in Essential mode without an Essential license, or will it revert to Basic/Quick/Muppet mode? FYI - when starting the upgrade process, it says that I have license 5.
Thanks!

 

[aroldan]

My question is, how did you even upgrade to 8 from 7 without a license in the 1st place? Even after 8 was announced to allow this within the grace period, I've never been able to upgrade up to 8 without the system saying I needed a license

 

[aroldan]

I proved myself wrong just now, but you will need to revert down to quick vers. However my question still stands then. How were you able to upgrade to 8 in IPO Mode without requiring a license?

 

[montyzummer]

you are proving yourself very wrong , forget quick or anything else.IPO mode and do the following.

remember the admin pass word in quick mode is password, not the default you are used to.

7.031 make a call within 90 day grace period ,

upgrade to R8.018 or later virtual licence created , issue solved.

APSS (SME)
ACSS (SME)

 

[aroldan]

I am currently at a Customer site where they've been using their system. Upgraded it to 8.0.42 and a virtual license was not created. They were previously on 7.0.278401 patch

 

[aroldan]

Also forgot to mention, before upgrade showed "Licensed" - 255. IPO does not like me

 

[montyzummer]

Thats normal in upgrade grace period,

did you make the call external and are you still within the 90 days?

APSS (SME)
ACSS (SME)

 

[Telecomboy]

I have never had an issue starting with R7, making an outside call, upgrading to R8.0.18 or higher within the grace period. I have multiple systems that now show Valid 5, needed 5 now that the 90 day period is over. All show the valid essential virtual license. Hopefully I have not jinxed myself.

 

[aroldan]

Montyzummer, I understand that's normal during grace period, that's why I mentioned it. Plus yes several outgoing as well as internal calls were made prior to upgrade. Again, this is a Customer who has been using their system for only about a month now, and yes this system was purchased brand new from a valid distributer

 

[amriddle01]

This is why Avaya are still issuing free of charge upgrade licences, in some sites the virtual licence thing doesn't work, despite 8.0.42 being specifically released to solve this. I have mentioned it a few times on here but as always with this subject people have a hard time accepting it

 

[aroldan]

Oh believe me, I expect it coming from a Avaya. It's finding the exact thread in a timely manner. It's not you, it's me pressed for time.

 

[amriddle01]

That wasn't directed at you btw