Delay in dialing out 3

[dawg2]

I have an option 61 c and earlier in the week I had and issue with loop 12 and it is still under alarm. Can someone give me an idea on how to clear alarm and would this be related to slow to connect to out side? Any and all idea and suggestion are grateful. Also please send me command lines.
Thank you, Susan

 

[PERRYPJ]

Go to LD 60 and do a STAT on that loop, also do a LCNT on the loop and post both here

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[dawg2]

DTI TRK LOOP 12 - ENBL
FFMT/LCMT/YALMT: D3/ AMI/DG2
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : RED
CH 01 - IDLE TIE VCE CH 02 - IDLE TIE VCE
CH 03 - IDLE TIE VCE CH 04 - IDLE TIE VCE
CH 05 - IDLE TIE VCE CH 06 - IDLE TIE VCE
CH 07 - IDLE TIE VCE CH 08 - IDLE TIE VCE
CH 09 - IDLE TIE VCE CH 10 - IDLE TIE VCE
CH 11 - IDLE TIE VCE CH 12 - IDLE TIE VCE
CH 13 - IDLE TIE VCE CH 14 - IDLE TIE VCE
CH 15 - IDLE TIE VCE CH 16 - IDLE TIE VCE
CH 17 - IDLE TIE VCE CH 18 - IDLE TIE VCE
CH 19 - IDLE TIE VCE CH 20 - IDLE TIE VCE
CH 21 - IDLE TIE VCE CH 22 - IDLE TIE VCE
CH 23 - IDLE TIE VCE CH 24 - IDLE TIE VCE
.lcnt 12

DTI LOOP 12
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -000
LOSFA -002
OS_BPV -000
OS_LOSFA-001
OS_YEL -000

.
Here is the information what does lcnt mean?
Thank you

 

[KCFLHRC]

Your T-1 is in Red Alarm, it's not seeing the far end. The LCNT is the error counters

 

[dawg2]

So what do I need to do to clear this issue. I do not have any other switch showing errors. How do I clear this issue?

 

[PERRYPJ]

If your sure your side is good then give it to the Lec thats supply the T1

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[KCFLHRC]

In LD 60 you can go a DISL 12, that will disable the loop. Then do an ENLL 12 and that will enable the loop. See if that clears the alarm. The you can do a rcnt 12 and that will clear those alarm counters.

 

[dawg2]

When I did the disl and then the enll this is it response. What does that mean?


TY #05 LOGGED IN 12:14 5/4/2012

>ld 60
DTI000
.disl 12

OK
.enll 12

PRI000 12 7

PRI000 12 7

DTA021 12

DTI030

12
.

 

[KCFLHRC]

It's not seeing the other end of the circuit. What does this circuit go to? Central Office? Another PBX?

 

[KCFLHRC]

DTI0030 x Loop/card x is enabled but red alarm (local alarm) exists.

 

[dawg2]

I am not sure how would I be able to tell if it is CO or our shoretel?
If I did an ini would that help.

 

[Splic3d]

Some times you need to disable the card , pull it out for 30 sec then re seat the card. I f it is TMDI card you may need to do a force down load again to the card, Then re-enable it. This may be more than you want to handle yourself though. All the previous advice was good as well.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti

 

[Splic3d]

By the way, the reason for a delay in dialing out is that the system is checking through cannels to find a usable port to go out on.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti

 

[dawg2]

Thank you but your next suggestion would be what? Would it say TMDI on it? I know that I have a card under red. Please assist. Should I disable the loop for a period? Should I do an initialization?
I do thank each and everyone on you for your assistance!

 

[KCFLHRC]

An Option 61 is not going to have a TMDI card. It will have either a QPC720 or an NT5D12. If your not familiar with troubleshooting this switch I really suggest you get someone out that can help you and give you a little OJT.

 

[Splic3d]

Sorry, KCFLHRC is right as to the card type and that you need to get a tech out to help.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[dawg2]

Thank you so much for your advice. In the past my vendor which is not longer around would talk me through commands I would do phyiscal work of resitting cards etc. I understand and do not want to do something wrong but if you could guide me through I would appreciate it. I can by the offic e tody and this is what I've seen.
It is a NT5D12 f card.
Here is the first print out:
tat

DTI TRK LOOP 12 - ENBL
FFMT/LCMT/YALMT: D3/ AMI/DG2
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : RED
CH 01 - DSBL TIE VCE CH 02 - DSBL TIE VCE
CH 03 - IDLE TIE VCE CH 04 - IDLE TIE VCE
CH 05 - IDLE TIE VCE CH 06 - IDLE TIE VCE
CH 07 - IDLE TIE VCE CH 08 - IDLE TIE VCE
CH 09 - IDLE TIE VCE CH 10 - IDLE TIE VCE
CH 11 - IDLE TIE VCE CH 12 - IDLE TIE VCE
CH 13 - IDLE TIE VCE CH 14 - IDLE TIE VCE
CH 15 - IDLE TIE VCE CH 16 - IDLE TIE VCE
CH 17 - IDLE TIE VCE CH 18 - IDLE TIE VCE
CH 19 - IDLE TIE VCE CH 20 - IDLE TIE VCE
CH 21 - IDLE TIE VCE CH 22 - IDLE TIE VCE
CH 23 - IDLE TIE VCE CH 24 - IDLE TIE VCE

PRI* TRK LOOP 14 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VCE * CH 02 - IDLE DID VCE *
CH 03 - IDLE DID VCE * CH 04 - IDLE DID VCE *
CH 05 - IDLE DID VCE * CH 06 - IDLE DID VCE *
CH 07 - IDLE DID VCE * CH 08 - IDLE DID VCE *
CH 09 - IDLE DID VCE * CH 10 - IDLE DID VCE *
CH 11 - IDLE DID VCE * CH 12 - IDLE DID VCE *
CH 13 - IDLE DID VCE * CH 14 - IDLE DID VCE *
CH 15 - IDLE DID VCE * CH 16 - IDLE DID VCE *
CH 17 - IDLE DID VCE * CH 18 - IDLE DID VCE *
CH 19 - IDLE DID VCE * CH 20 - IDLE DID VCE *
CH 21 - IDLE DID VCE * CH 22 - IDLE DID VCE *
CH 23 - IDLE DID VCE * CH 24 - DCH 8

PRI* TRK LOOP 28 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
TRACKING
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VCE * CH 02 - IDLE DID VCE *
CH 03 - IDLE DID VCE * CH 04 - IDLE DID VCE *
CH 05 - IDLE DID VCE * CH 06 - IDLE DID VCE *
CH 07 - IDLE DID VCE * CH 08 - IDLE DID VCE *
CH 09 - IDLE DID VCE * CH 10 - IDLE DID VCE *
CH 11 - IDLE DID VCE * CH 12 - IDLE DID VCE *
CH 13 - IDLE DID VCE * CH 14 - IDLE DID VCE *
CH 15 - IDLE DID VCE * CH 16 - IDLE DID VCE *
CH 17 - IDLE DID VCE * CH 18 - IDLE DID VCE *
CH 19 - BUSY DID VCE * CH 20 - IDLE DID VCE *
CH 21 - IDLE DID VCE * CH 22 - IDLE DID VCE *
CH 23 - IDLE DID VCE * CH 24 - DCH 6

DTI TRK LOOP 29 - ENBL
FFMT/LCMT/YALMT: D3/ AMI/DG2
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE TIE VCE CH 02 - IDLE TIE VCE
CH 03 - IDLE TIE VCE CH 04 - IDLE TIE VCE
CH 05 - IDLE TIE VCE CH 06 - IDLE TIE VCE
CH 07 - IDLE TIE VCE CH 08 - IDLE TIE VCE
CH 09 - IDLE TIE VCE CH 10 - IDLE TIE VCE
CH 11 - IDLE TIE VCE CH 12 - IDLE TIE VCE
CH 13 - IDLE TIE VCE CH 14 - IDLE TIE VCE
CH 15 - IDLE TIE VCE CH 16 - IDLE TIE VCE
CH 17 - IDLE TIE VCE CH 18 - IDLE TIE VCE
CH 19 - IDLE TIE VCE CH 20 - IDLE TIE VCE
CH 21 - IDLE TIE VCE CH 22 - IDLE TIE VCE
CH 23 - IDLE TIE VCE CH 24 - IDLE TIE VCE
I then have disable the loop. I tried to do the card but disc did not work. And then I stated Here are the results:


OVL000
>ld 60
DTI000
.disc
DTI002


.12d

DTI002


.disl 12

OK
.stat 12

DTI TRK LOOP 12 - DSBL
FFMT/LCMT/YALMT: D3/ AMI/DG2
.
DTC001
Then I enabled and here is what I get. I now have to turn each channel on.


DTC001
enll 12

PRI000 12 7

PRI000 12 7

DTA021 12

DTI030

12
.stat 12

DTI TRK LOOP 12 - ENBL
FFMT/LCMT/YALMT: D3/ AMI/DG2
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : RED
CH 01 - DSBL TIE VCE CH 02 - DSBL TIE VCE
CH 03 - DSBL TIE VCE CH 04 - DSBL TIE VCE
CH 05 - DSBL TIE VCE CH 06 - DSBL TIE VCE
CH 07 - DSBL TIE VCE CH 08 - DSBL TIE VCE
CH 09 - DSBL TIE VCE CH 10 - DSBL TIE VCE
CH 11 - DSBL TIE VCE CH 12 - DSBL TIE VCE
CH 13 - DSBL TIE VCE CH 14 - DSBL TIE VCE
CH 15 - DSBL TIE VCE CH 16 - DSBL TIE VCE
CH 17 - DSBL TIE VCE CH 18 - DSBL TIE VCE
CH 19 - DSBL TIE VCE CH 20 - DSBL TIE VCE
CH 21 - DSBL TIE VCE CH 22 - DSBL TIE VCE
CH 23 - DSBL TIE VCE CH 24 - DSBL TIE VCE
.


Any ideas or help?
Thank you,susan

 

[Splic3d]

If you have one, disconnect the RJ-45 cable going to the system and put a loop back plug on the cable toward the system. If the loop comes back up as idle, then your equipment is ok and your circuit provider may be at fault.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[dawg2]

There was 2 cards side by side i do not believe it had an rj45 plugged in the front just a db9? the other card did have rj 45 or maybe rj11.

 

[KCFLHRC]

The NT5D12 will have a cable that extends to the I/O panel on the PBX. This is where you will either have a DB9 or RJ45 connector.It may also be wired out to a CSU. If so check the lights on the CSU. Either way you need to put a loop back towards the PBX and see if it will come out of Alarm. But foremost, you need to know what this circuit is used for. It may be an old circuit that someone never removed. I would also print an LTM in ld 21 to see what route they are associated with and maybe that will help determine what they are.